Fancy Chicken 'n' Pizza — Restaurant in London

I don’t know when was the first time I came here but I think I know the year which is probably 2022 I think idk but anywyas let’s stop talking and tell how good this is, the food here is like so good like especially the chicken burger like the chicken was hard but a bit cuz of the breading normally when I go to chicken shops and order the chicken burger it’s mostly like some hard chicken inside and it was like the average but the chicken burger here was like the softest and better and yes it wasnt raw and cook probably cuz when I took a bite (I think it was my 4 or 5th I ate the burger here) but I check it was literally cooked properly and wasn’t hard like other chicken shops when the chicken is cooked properly they have some hard bits inside but all of all it was great but a week ago I came back and get the burger again and yes it wasn’t fresh and hot but it was a bit warm but guess what it was still cooked for profession and yes I check it’s still soft and tasty asfuk I recommend it to all to try the chicken burger but get the spicy one cuz it’s better and stop being babies and being so soft (I’m jk don’t take it seriously like get whatever u want like spicy or normal it doesn’t matter) anyways I also recommend the pizza as well but ask for less cheese cuz if they put the exact amount like sometimes they put a bit to much which makes it oily chewy and greasy so yeah or if...

Iv been going to this place for over 10 years an i place an order for delivery after waiting for the pizzas an chips over an hour which i was told 30-40mins it turns up cold the chips were super soggy.

Then i call the shop up an ask whats going on with the food as i live two roads down from the shop they tell me to bring the food back an they will make me new ones.

I get to the shop to collect the food i ask the guy at the counter do i get the difference back as im collecting the food as they charge you extra for delivery, the guy has the audacity to tell me that he is doing me a favour by re-making the food as they delivered the food already 'COLD' not evem an apology for the poor service.

In the end he would not give me the difference in the price or even other food to the value an turns around an tells me the customer that i am in the wrong an he would have redelivered the food i would just have to wait another 30-40mins.

That has to be the worst customer service i have ever had absolutely terrible for some one who has been going there for years. New staff are useless will not be going...

Very bad service. Went for £2 for £2.50 strip burger deal (Used to be £2). Disgusting. Everything was stole cold, buns tasted stale. Horrible, and I'm not used to this from Fancy. Been going there since I was college, 10 years+. Never again. Went with a friend a couple of weeks prior and was told there was no spicy chicken. Had their regular chicken burgers instead (As the team member did his best to make sure we didn't wait for spicy burgers to be prepared) and once again stone cold and old. When discussing this politely with till person, the till person argued that it was fine, another customer interrupted and also thought it was horrible. Really bad standards. Just go to Boston Peri. Better service and definitely nicer people and warm...