Five Guys Burgers and Fries Portobello Road — Restaurant in London

TLTR: Picture the scene an increasingly angrier mob waiting for their overdue meals with half the canteen floor covered in water. Staff lying about order readiness and this all before the Saturday evening crowd started arriving.

My partner & I went for a Saturday afternoon cycle to Notting Hill. After marketing for awhile we decide to head back. Needing to power up for the ride home - but not having bike lights and the sun precariously close to starting it's descent, so rather than having a sit down meal we opted for 5 Guys.

I visit 5 Guys regularly all over London and know that it takes between 12 and 18 minutes at most for the particular meal we order to be prepared, so we should have had enough time to eat and make our way home before it gets dangerously dark.

We placed our order at 18:02.

At around 18:15 I joined the growing queue of grumbling people waiting for their orders at the "delivery" counter.

At 6:22 I asked the young lady taking orders if I had possibly missed mine. She checked and said it was almost done and should be ready in 3 minutes.

By 6:33, bear in mind we've been waiting half an hour for our "fast food". I was concerned about cycling home in the dark and decided to cancel and leave. The young lady at the counter said I should talk to the manager and called "Marco" over.

When "Marco" arrived he went on to tell me that my order had been called multiple times and was ready.

A bold faced lie I had been waiting less than a metre from the counter for over 15 minutes and my order was not called even hearing a couple of orders made after mine called multiple times.

I asked him his name and he told me it was "Daniel" I'm pretty sure that was another bold face lie as he was called Marco by the staff earlier.

Additionally the soft drinks dispenser had broken and what looked like water was gushing all over the floor.

Ridiculously long waits - I wasn't the only one who was irate at their wait time this place has one job deliver palatable...

A friend of mine from school used to work here and I'd heard very good things about the team they worked with. I've eaten here twice in the time they've been open and not had a problem. A few days ago, I ventured inside to ask one of the team politely if I may use the bathroom to wash my hands. One of my contact lenses had fallen out, I needed to put a new one in, but doing so with clean hands was important. The member of the team I spoke to grinned as if I'd made a joke and said the bathrooms were only for paying customers. I emphasised the fact I couldn't see properly so I really need to put a new contact lens in so I just needed to quickly wash my hands. This time, with an even wider grin, they said in a very condescending manner that I wasn't a paying customer so I can't. From my perspective, if not for washing my hands to put a contact lens in, we are still in a pandemic where the importance of hand washing cannot be understated. I easily could've walked into the bathroom without asking. Conversely, I may have decided to make a purchase on the way out had I been allowed to use the bathroom. Unfortunately, these possibilities didn't seem to enter the head of this member of staff so I won't be returning. I work in a cocktail bar / restaurant in an area with even higher footfall and neither where I work nor anywhere else nearby refuse people the right to use the bathroom. Especially not when there are no alternative facilities nearby. The excuse from the assistant manager who called me today was that allowing non-customers to use the bathroom in the past was impacting the profits of the business so they stopped allowing non-customers. It's a pathetic excuse. To the management, remember that every seemingly non-customer can just as easily become a customer. Unfortunately, you've lost one not only at this site but for the business in general. I hope the power trip...

Five Guys Portobello Road is a popular fast food chain that serves made-to-order burgers, fries, and hot dogs. The restaurant is located in the heart of Notting Hill, and it is always busy with customers.

The burgers at Five Guys are made with fresh, high-quality ingredients. The beef is never frozen, and the fries are hand-cut and cooked in peanut oil. The burgers are also customizable, and you can choose from a variety of toppings, including bacon, cheese, and grilled onions.

The fries at Five Guys are also very good. They are crispy on the outside and soft on the inside, and they are served with a variety of dipping sauces.

The service at Five Guys is friendly and efficient. The staff is always happy to help you choose your food and make sure that it is cooked to your liking.

Overall, Five Guys Portobello Road is a great place to go for a quick and delicious meal. The food is fresh, the service is friendly, and the prices are reasonable.

Here are some additional details about Five Guys Portobello Road:

The restaurant is open from 11:30 AM to 11:00 PM, seven days a week.

There is a small outdoor seating area, but it is usually full during peak hours.

The restaurant is wheelchair accessible.

There is a free parking lot next door.

I hope this review helps you decide if Five Guys Portobello Road is the right...