Galyons Royal Docks — Restaurant in London

EXTREMELY rude staff, as we were leaving an employee (a young white girl I think her name is Victoria) came up to us and asked someone I was with if they were the person who left a bad review (which they did, the only reason we came back was because we were in the area and gallyons is the only place in the area). The employee then proceeds to start shouting at us, calling us racists (in the review my friend who wrote the review, a south Asian woman described one of the employees as a brown man which was purely to identify him and was not racism of any kind) she said we should not have come back, that we were lucky to be allowed in at all (this was whilst we were stood at the front door so the employee was shouting, embarrassing herself in front of all the customers) the employee carried on saying “our manager was so upset” and carried on shouting at us “your review was so disgusting and rude” whilst we stood in confusion. I then said “the review reflected the service that we received on the day” and she kept shouting over me. She then proceeded to storm off like a child without listening to anything we had to say.

Firstly I would like to ask management, is this how you respond to a bad review? Verbally assaulting us as we try to leave your establishment after we have been paying guests for years? I find it extremely insulting and unprofessional that you would allow an employee to approach us over a bad review, to call us names and shout at us and it makes me question what kind of conversations have been had behind closed doors, is this standard practice for you? Do you have pictures of everyone who has left a bad review behind the bar so you can send your goons to harass them? Next time perhaps consider that people have the right to leave reviews that reflect the service they receive in your pub and shouldn’t be harassed by the staff.

Secondly, is this the professionalism that you expect of your employees? She came and yelled at us like a child and stormed off the same way. It is completely unacceptable and honestly embarrassing that she would think that kind of behaviour is acceptable in a professional establishment to paying customers.

Also I want to add, there was no manager in sight for any of this, nor did any other employees step in to remind their colleague that they were in a professional environment and not in a street fight. This is completely disgusting behaviour and your employee clearly does not belong in any professional workplace if that is the way they resolve conflict with customers and I would be happy to suggest some training courses catered towards conflict resolution and customer feedback support.

Lastly the food is still terrible and I wouldn’t put it past them to have purposefully overcooked the halloumi fries because we previously left...

As regulars who live nearby, we’ve always tried to support this place, but after our recent experience, it’s clear the management doesn’t value or even respect its customers.

We politely pointed out that the teapot we were served had visible tea residue inside the kettle pipe, something that easily came off with a gentle scrub from our nails. A completely reasonable and hygienic concern. Instead of addressing it professionally or even offering to replace the pot, the manager immediately asked us to leave the premises. No apology, no accountability, just pure aggression.

Let me be clear, we weren’t rude. We were calm and respectful in how we raised the issue, yet her response was to escalate, speak over us, and eventually shout head-on, coming close in an intimidating and unnecessary manner. She even went as far as threatening to call the police, all because we dared to give polite feedback about cleanliness.

This isn’t the first time, either. A few weeks ago, we were served a strawberry on a drink with visible fungus on it, and the same manager dismissed our concern then as well. There’s clearly a pattern here, of ignoring hygiene and treating customers with hostility rather than basic courtesy.

It’s honestly baffling how someone with this attitude is still running the place. Even her own staff looked visibly uncomfortable and frustrated, it was obvious we weren’t the only ones feeling her hostility.

Let’s be real, it shouldn’t matter if a customer is there for a full-course meal or just a cup of tea. Every guest deserves to be treated with respect. And in the hospitality business, if you can’t handle feedback without flying off the handle, maybe it’s time to rethink your role.

Ironically, the only time her tone changed was when we started recording the situation, a telling reaction if there ever was one.

You may be running a pub, but remember, you’re also running a reputation. And it only takes one hostile manager to...

Cargo House people - Let's find another place to hang out in the area. Let's file a petition to get another pub worth going as THIS IS THE WORST PLACE EVER. I had the worst experience ever. The coffee machine was broken. The staff was rude and impolite. They send us a bad garlic bread and when informed, they were indifferent. We were served by a female staff. We also spoke to the manager and she was as rude as one can be. Do not visit ever.

Edit - The manager responded, of course! I can't add a response to their reply and therefore editing this to respond. Firstly, I said 'I have rather somewhere imp to be' because you, "the manager" was not open to a mature conversation. You pretended like you didn't know what happened while you later agreed you were aware of exactly what had happened and how your staff treated us. And of course I would add a review (in micro seconds!!) about my experience because in case you didn't notice, I tend to do that quite often (I have given around 100 reviews). To your point about having a conversation with you, we tried speaking to each member of your staff and none of them had even an ounce of decency to listen, just like you. So please don't even pretend that you value feedback. It was 7-8 of us out for a casual evening. We ordered one Sourdough cheesy garlic bread that had 4 slices of bread if I'm not mistaken, it is a little obvious that even if 8 of taste a dish, at least a half of it would get over. Do some basic maths! Also, in your response, thank you for teaching us how a sourdough cheesy bread tastes, just what I expect from a disrespectful insolent person like you. Oh! and yes we prefer to order finger food only in a PUB, some of us couldn't order drinks because YOUR coffee...