Great Wall — Restaurant in London

Dear people,

I have been a regular at this takeaway for years and finally my patience has run out and I shan't chase after it! Great Wall Takeaway has become insufferable!

Years ago, this place was great, good customer service and most important of all, delicious food. Now, this place is garbage, trash customer service and most of important of all unpalatable food. These three points will serve as a road map for the rest of the review.

To highlight the points of failure, I will share a fairly recent experience - the night that spurred me on to write this review.

One cold and damp night, I traversed the rugged paved terrain of Shooter's Hill. In sight was a familiar place, a sanctuary from the biting cold - Great Wall Takeaway.

Upon entry, I hear horrifying voices howling from the kitchen at what seemed to be an attempt at singing. To my right, there were cardboard boxes stacked to the ceiling, some were filled with containers and some were empty, near the store window a dining table was on display with chairs that didn't match with the feature of a Christmas tree next to it. To my left along the length of the store was a wooden seating area, which would induce lower back pain to all those who took the risk of sitting down there and ahead of me was an empty counter.

I called out, several times: "Good evening, is anybody there?" to my anticipation, I was robbed of a response. Maybe their catostrophic attempt at singing was drowning out my call for attention but after 10 odd minutes, a man who was no stranger to me emerged from the kitchen.

I was met with a miserable face and a question: "Do you want your usual king prawn balls with sweet and sour sauce?" "Yes please, I would like the king prawn balls." I responded. I paid the amount owed and waited.

After some time had passed, I recieved my food and hastily paced back home before it had gotten cold. I arrived home promptly and the warmth of the atmosphere wrapped around me like custard hugging cake. I walked briskly to the kitchen to plate my grub and there surprise greeted me once again.

The balls did not have the usual prawn tails, I was confused, I was wondering if they had changed the recipie by deciding to not include the tail. Reluctantly, I took a bite. My excitedness soon turned to anger, my eyes carefully scanned and examined the bite zone and what I found astonished me - half-cooked chicken balls. I picked up the phone immediately notifying the man who took my order about this blunder. He had the nerve to call me a liar and said I ordered the chicken balls.

Long story short, I went back to the store with the food, he said he would replace it but he bloody chraged me for the chicken ball that I had bitten into, took the rest of the chicken balls and asked me to pay the difference, what a bloody liberty!

To conclude, the atmosphere of the shop is depressing; customer service is absolutely horrid, that too is served with a side dish of an accusing rude pillack and the food in some cases not palatable and in every other case falls a mile and a half below decent.

Ladies and gentlemen, thank you for taking the time to read this (if you can...

I've been coming here for many of years, I am very fussy where I eat, I'd rather drive miles than just eat anywhere. This place does lovely food, and I have never had a bad experience in all the years coming here. Chicken balls are fab and not greasy when you bite in them. However It is cash only, which can be a bit of a ja, but there's a cash point in the co-op. Defo recommend this place. My son has an allergy to sesame and the great news is, they do not use sesame oil so my sone can eat most...

I really hate what the customer service lady did today. It's so not professional. U don't have to block a customer who is going to contribute to the company. All you need to do is to tell the person to give u more time. It's so annoying and uncalled for. Great wall is a very good restraint and fast in delivery but poor in customer service. She's so rude maybe because we are not speaking in British...