K's Spice African Restaurant — Restaurant in London

Most of the time, great service. However, this is the second time this has happened.

I ordered 3 meals and 2 meat pies. I made my order over the phone where I was told by the manager that new meat pies would take about 10/15 mins. Upon arrival, my order wasn't complete and the waitress at the front desk was very unpleasant. As the order wasn't exactly what I wanted, I asked for it to get fixed. She became angry and snappy because she had to go into the kitchen and amend the order. I then went into the kitchen to further explain what I wanted, where I saw a new batch of meat pies fresh out of the oven on a backing tray. She then returned with a complete lack of patience and kept pushing the food towards me for me to pay. After paying, I mentioned the meat pies which were missing from the order, she snaps at me saying there are no meat pies. I mentioned the manager said it would take 10/15 mins over the phone. Again, she snaps saying there are no meat pies available, so I left.

The customer service isn't usually this bad, but today it was awful and if any of the waitresses don't want to work or need to take a break, they should relay this to their manager and not taking it out on staff.

My suggestion would be to implement extensive customer service training so that staff do not take out their stress/anger on customers because this was the worst service I have...

I am a big foodie, and in my nearly 20 years of living in London, this is the worst Nigerian meal I have ever tasted. As a Nigerian, I know what I'm talking about. The egusi soup looked like melted yellow crayon sprinkled with vegetable leaves. It was so yellow that it was clear no red oil was added, and it was overwhelmingly full of pepper with no other flavor.

The stew on the side tasted like watered-down tomato sauce with a lot of pepper. The beef was so tough that it took me four minutes to chew and swallow one piece, and I nearly choked.

I also ordered moi moi, which was dense, dry, and incredibly thick. It had some flavor but was nearly impossible to eat more than half. The meat pie was not a proper meat pie—it seemed like a British pastry with little filling, dry, and tasteless.

I didn't finish anything. I forced myself to eat the pie and half the moi moi. I'm just glad I didn't spend much on this place. I wanted to try a new Nigerian restaurant instead of my usual spot, but if you go there and don't like it, ask for a refund. I ordered delivery service late last night and couldn't be bothered.

Let me tell you, I will never eat from here again! This was the worst African food I have ever tasted—it felt like someone with no experience in African cuisine attempted to cook it for...

Well, I had my birthday party here on Saturday 2nd June 2018- invited approx 25 members of my family and close friends from north and south London. They know a good African restaurant or two, and we had a great time here.

Started off a bit rocky because Nigeria was playing a friendly with England so the room was packed but once the match was over, we, more, or less, were given privacy. The food was sumptuous, the variety of dishes ranged from the starters of meatpies and freshly-fried puff puff, to the buffet of fresh fish, jollof rice, white rice, aya mase, beans and plantain, stewed chicken, pounded yam and spinach vegeable. There was more than enough for everyone. Service was a bit hit and miss at times, but it was always service with a smile from the ladies that served us. K and his Mrs did make my birthday special at a very reasonable price. To top it all, he gave me a surprise birthday treat to make up for the rocky start. Although relatively new to the scene compared to other big name African eateries, I strongly recommend that you pay a visit, if only to try the beans which is my personal favourite and highly recommended. A trial will convince you to keep going back for more.

K-Spice, this is from one of your favourite customers. You know who...