I hereby inform you that I regrettably watched an episode in which I was extremely shocked. Today around of 9pm At the KFC in Addiscombe, I thought that poor customer service was already normal, but treating a driver the way I saw without the guy having done or said anything wrong was too much. I watched the whole thing from start to finish, so I am here to report my dissatisfaction as a customer as well. Because it is becoming repetitive, so today was the chosen day. I was supposedly treated with an arrogance that made me feel embarrassed. Now, as for the driver, I even found it unnecessary because he was just doing his job in good faith. The driver in question arrived there, said good evening and asked the employee who was there to check if his order was ready and if not, how long it would take. She replied that it would be ready in 20 minutes. The driver said ok and went outside. After a few minutes he came back and asked, “Madam, are you ready?” She turned to him impatiently and very stupidly and said, “No, only one is ready, another one will take another 20 minutes.” The shocked guy said, “Madam, why didn’t you say anything? I’ve been waiting here for ages and you’re there doing nothing. I don’t understand why it’s taking so long. Look, then we’ll do it this way. Tell me if it’s going to take long or I’ll cancel because the customer has been waiting for a long time and so have I.” She quickly shouted, “Oh, I’m going to report your account and I don’t care.” In other words, the poor guy who didn’t do anything will end up with the account reported, which is where the employee should be. For mistreating the drivers and providing terrible service to the customers. I honestly felt very disappointed and to tell the truth, I don’t think I’ll be going back there. I think you should review the situation. Regards xxxx