KFC — Restaurant in London

I am very disappointed and frustrated with the customer service at KFC Palmers Green, which is why I feel the need to write this review.

This evening, around 4 o’clock, I visited the branch to buy just two pieces of chicken. At the counter, there were two ladies—one younger and one older—who were both polite, professional, and kind in their service. I really appreciated their attitude.

However, at the same time, the manager (The manager, who was wearing a black shirt and appeared to be of African or South Asian background (possibly Sri Lankan), was shouting and behaving very rudely.) was loudly shouting and speaking very rudely. Shockingly, he was making negative remarks about India and Indian people, even towards his own staff. His comments were not about work performance, but purely about nationality, which is completely unacceptable.

I am not from India myself, but I found this behavior offensive, discriminatory, and highly unprofessional. No manager should speak this way to staff or in front of customers. While I sat in the lobby for about 10 minutes to eat my food, he continued his rude and disruptive comments, even switching to his own regional language, ignoring both staff and customers.

Because of his shouting, it was difficult for customers to place orders properly, and the entire atmosphere was unpleasant. This kind of behavior should not be tolerated in a workplace. The management team must take serious action against this manager, as his conduct is unethical, unprofessional, and damaging to the KFC brand.

I have attached my receipt as proof...

I’ve lived in this area for many years and every time I go in to get food from this place (which will now no longer be the case) the experience is dire. Like others have said the staff are rude and dismissive and due to the small size of the branch the delivery drivers take up much of the space at the counter, collecting their orders that seem to always take top priority over the customers who come into the branch. This leaves the staff overly stressed and more likely to mess up orders. I went into KFC palmers green this evening and asked for a “£6.99 double dinner for 2” deal - the guy behind the counter misunderstood and put the order through TWICE.. (I hadn’t paid yet) I corrected him and said I only wanted the ONE £6.99 meal - the cashier got the hump and turned his back muttering about me saying ‘double’.. Who would have thought that one word, with him misunderstanding it in this context would mean I would not be getting my meal for tonight. I stood there waiting for him to get back to the order - press a delete key maybe, or even to start all over 🤔 and get back on track… Nope… he wasn’t having it…. He glanced at me a couple of times while throwing out the word ‘double’ every now and again.. even going over to his colleague working the burgers.. man wasn’t happy! I knew then I wasn’t going to get a thing. So I left and went elsewhere. Beyond a joke - but it has finally made me see sense. Never to...

This has got to be the WORST KFC I have been to in my entire life (I have visited many for the love of my chicken). Usually I wouldn't complain but every single I have gone in, there is definitely something to complain about; especially considering I am paying for the service as well as the products. Most Friday nights me and my partner visit this branch in the hope of receiving some decent chicken, in their case we are not on the same page. The service here is terrible; the staff members talks amongst themselves (whilst you are still waiting to order), they shout at or to the customers, they more times than not do not included the sauces along with meals, have even 'forgotten' to give us our drink or more than one occasion. The toilets are FILTHY! The queues are always ridiculously long. The list is endless. It's really disappointing especially because every time we go; we really do hope we are going to get actual...