This was our 3rd visit to Lara Grill. The first 2 experiences were great hence why we returned a third time, unfortunately on our last visit, we cannot say the same.

Firstly, let's start off with the positives. Clean and spacious. The quality of the food was of very good and tasty. We were always greeted with courtesy and smile by a tall older gentleman.

We decided to take my parents, as we wanted to show them this local restaurant. My parents are in their 80s so they do not eat a lot at all and are not big meat eaters. We were greeted by a middle aged female waitress, who we found to be very rude and demonstrated sub standard customer service compared to our 2 previous experiences. When ordered the lara feast costing £97 along with some chips and some drinks, the waitress inclined that we needed to order more??? There was 9 of us (2 - 80 year old parents, 3 young children under 16 and 4 adults).

We were made to feel really embarrassed by ordering this meal. What was supposed to be an enjoyable family occasion, in a fairly good restaurant, turned out to be a very unpleasant evening, especially for me and my parents, who I only see twice a year.

When the food arrived which was in good time and was well presented, my daughter said thank you and the same waitress did not even acknowledge her. How awfully rude was that. When we ordered more drinks she again was abrupt and seemed uninterested. These responses only accentuated the way we now perceived her level of customer service. Another example, was when we asked if there were any complimentary Turkish tea at the end of our meal, which have been offered in the past. Her response, was yet again very rude saying nothing is free now, its all changed.

I am sadden by this and we will not be visiting again or recommending this place to family or friends, which is unfortunate as the food was top notch. We will now find alternatives, there are plenty of Mediterranean grill restaurants to choose from around here.