Lee Garden Oriental Express — Restaurant in London

I placed an order from Uber Eats last night worth £59... There were missing items. We called the restaurant 2 minutes after we received the food. The owner stated we called the wrong store and that it was closed and hung up. He said to call a different store.

It was clearly a lie since we called the restaurant number 15 minutes prior for an update, which the same owner gave . Do you think we are stupid? Before the owner gives his favourite sentence, 'ordered from a different Lee Garden Oriental Express,' here is your proof, sir. Its not nice to lie.

EDIT I could give zero stars after the appalling response this owner gave. The fact that you are unable to actually apologise and take responsibility is something else.

I wonder how a phone number can change in a span of 15 minutes. The first call that i made was able to identify my order and address correctly .The second time i called to make a complaint, 'I got the phone number wrong'. Conveniently, the voices are the exact same. It must be the phone ghost or something.

Lastly, please never call me a liar; it looks bad on your business, nor is it very professional. Given the fact that you seem to be quite defensive toward anyone who doesn't compliment you, I guess 3.7 stars reflects that; it...

So disappointed, the lady at the desk is just rude and not very polite, I ordered a meal box and she tried to attempt to charge me more than she should, then I got the food, when I opened the food the rice was hard and wasn’t cooked properly and also had no egg in it… I called up to complain as I haven’t had an issue with their food before, she basically wasn’t trying to help the situation as this is a food hazard and I felt she didn’t handle the situation in a professional manner. I asked her if I could get a fresh one made she then said to bring the food back because the kitchen needed to check if I was telling the truth. I went back she was very rude and made Me feel so uncomfortable there was no sorry for the inconvenience nothing, she came out the kitchen and said here, I checked the food and they had scooped the chicken out of the rice and put noodles in it

I’m absolutely disgusted and will never order from...

egg fried rice with no egg? …someone RELEASE ME from the shackles of fraudulent behaviour

I ordered via UberEats and decided to get a meal for one (egg fried rice, beef in Kung Po sauce, with 4x chicken balls and sweet sour sauce). I also got calamari on the side. I didn’t know Kung Po sauce featured cashew nuts … and so I think that should be highlighted in the menu, because having a nut allergy is no joke, and such allergens should be made bold.

The food was a good price. It tasted okay. I’m still trying to look for THAT Chinese place that I will always order from, and this place just isn’t it. Egg fried rice is a pretty basic thing to have … and for there to have hardly no egg or even peas in it? I’ll have to...