London Hong Kong — Restaurant in London

Tonight I had the most appalling dinner experience of my entire life and in the UK!!!! I was with a group of investors all from African countries including myself even if I have very light skin tone. I have to say this like it happened. We were four and as the other 2 colleagues sat down, the older chinese lady waitress showed visible discontent for the amount of time taken to place the orders which was really 5 mins then left our table upset without saying anything. Then comes this Chinese waiter guy immediately as if to speed things up, and who to Brits standards was plain Rude to my colleagues. He kept urging us to order. When asked about the wine selection, he kept mentioning that she had to order the bottle as if ordering a wine glass never existed before. My colleague asked to remove the chicken from the rice for more eggs as she does not eat chicken, but the owner/waiter obsessed about the effort that it will take them to do this, plus the fact that it will cost her more, and that the portion will stay the same, despite my colleague repeatedly explaining that this is what she wants no matter the cost. This conversation went on for a solid 5mins. //Somehow, the complex and rocket science information did not sink in a typical Chinese brain I guess and my colleague just gave up as he kept insisting//. Then back is the Chinese lady, who abruptly announces that there was a charge of £40/table or £10/person when one of the ladies decided not to place any food order but would have drinks. This was never shared with us before sitting down. This is written no where. When one of us challenged it, she tried to show us a small print on the menu which do not reflect at all the sudden made up rule.

I felt more than uncomfortable. They made us feel unwanted, and made it so difficult for us to place orders. I felt sorry for my colleagues for being treated so poorly and unfairly. I was shocked. I was appalled. I had no words.

We decided to cancel the orders and leave.

I realised that no matter the discrimination I possibly have faced before was nothing in comparison to what black people face and here especially by the Chinese people in the UK who think of themselves as superior to African people. I say this factually as I was treated differently when I went to this exact same restaurant the night before and on my own. Trying to order a meal tonight was excruciatingly painful.

Shame on you!

Look at yourself in the mirror and let me remind you that you are immigrants too, not white, working shifts and serving people. If you cannot intergrate properly into the UKs culture, have manners, learn simple English, and can't handle multicoloured customers, go back to your beautiful China!!

Also the portions are tiny, you are served in a small plate so you don't realise that the portions are smaller, and the price is too expensive for what you get. When my food arrived the previous day, I thought that i ordered the wrong meal or that they gave me a lunch menu or kid's meal.

All in all don't waste your time or...

Thoroughly awful in all respects. We visited London Hong Kong on Sunday evening (1 October 2017) with our two daughters (5 and 9). The restaurant was quite with only one other table occupied. No smiles or warm welcome as we were promptly escorted to our table. The waitress pushed us to order Chinese tea for our daughters which on it own was not significant. We then ordered from the main menu noticing that the price of Chinese Seasonal Greens was cheaper than their 'specials' card. The roast meat plate (~£11) was extremely small. The limited portion of BBQ duck was tough. The duck was also small and full of bones. The most serious complaint we had was the seafood crispy noodle. The prawns stunk to high heaven and had obviously gone bad. One of the attendants changed the plate - which was much better. When the bill was presented there was no breakdown of the cost. They provided a breakdown which exposed that we had been over charged for the Chinese seasonal greens and also the tea. The manager (lady) brought multiple menus to the table and tried to argue that the price had changed. Thankfully our waitress had the integrity to support our view that our original menu had not been 'manually' updated. I asked for the service to be removed and this request was respected. And yes, despite being served a bad plate of seafood crispy noodle they still expected us to pay for it!. We left feeling disappointed about the quality of the food (my wife is of Chinese origin) and feeling that the restaurant had attempted to extort money from us at every opportunity without any need to demonstrate value through cuisine or service. There are many better alternatives that we...

I had heard good things about this restaurant from my colleagues as it was just a 5 min walk from the hotel that we are staying in. Although when we first came in till the time we had ordered until the moment we left the restaurant we felt the service was just below average. Food taste was generally good, albeit a little bit oily but that seems to be the norm in most Chinese restaurants. I'm Chinese myself so food expectations were generally met although I wouldn't say it's the best I've eaten. However I would like to add that the price point is really too expensive even for standard London city prices. I've had cheaper restaurants in the actual city itself, bear in mind this restaurant is near the Heathrow airport which is the outskirts of the city. Also, the food portion is way too small for the price we are paying. We ended up paying £55 for only two of us girls. Also one thing to note, when I asked for the bill I got the bill with just a £55 written on the paper with no list of what I ordered and how much. I had to ask for an itemized bill and she calculated the bill for me the old school way by punching the numbers on her calculater going thru every single item that we had ordered. Which I thought was rather amusing. Would have been much more efficient to give me an itemized bill from the start rather than a rounded figure on a piece of paper. At the end I would rate this this experience as a 3 star. Food was average tasty, pricing expensive, small portions and lots more of room for improvement in terms of service! I would not really come back again unless I was really starving and...