Mazhil Turkish Restaurant, Edmonton — Restaurant in London

Where do I start... We ordered for the first time by phone for a collection, which I went to collect £42.50's worth. I arrived at the restaurant which was pleasant, the food wasn't ready so I sat to wait. It became obvious that they had forgotten an item and I was there for an additional 15 mins ( I hadn't got there early) The food was bagged and I took it home approx 5mins away. It smelt really good. Unfortunately it wasn't. The haloumi starter was very difficult to eat and I love salt. The calamari was breaded looked like it came from a packet was cold and inedible. The garlic mushrooms , the cause of the delay , were drowned in cheese and very greasy , they were hot however. The mains , the kleftiko (lamb shank) was cold , the meat was very tender but flavour less. My sea bass , was cold and dry , a shame because it smelt great. The chicken wings were very nice . The salad , bread and sauces were all ok , But as there was so much at fault my girlfriend decided to call and let them know. The person on the phone was rude and insulting and was only interested in arguing , trying to tell us that the food we were unable to eat and were staring at was perfectly fine. We decided to go back to the store in person to show them that the food was unacceptable and to ask for a refund of the offending items. When we got to the shop , the staff were rude and insulting , telling us that there food is great and that we don't know what we are talking about .They acknowledged that they had forgotten an item , but not that that had caused the food to be delayed and to go cold. We had to leave the restaurant as the manager and most of his staff started to crowd us and start telling us to not ever come back to their establishment , that we were stupid and didn't know what we were talking about. They refunded the full amount despite the fact that we only wanted a refund for the unacceptable dishes, we took it and left before I lost my temper. They spoke rudely and aggressively towards a woman both on the phone and in person, this kind of behaviour is unacceptable. I would avoid this place , there are alternative better...

I’ve visited this restaurant multiple times since it opened, originally drawn in by the woman making fresh gozleme in the mornings—a truly inviting sight and one of the more authentic touches.

The döner, when it’s freshly prepared, can be excellent—flavourful, juicy, and clearly superior to many local competitors. Unfortunately, that quality is inconsistent. On Too Good To Go, for example, you’re sometimes given cold, pre-packed portions that do the food no justice. I now only go for TGTG if I can get there early enough to ensure the food hasn’t been packed away in advance. I still can't believe they do that.

The real letdown, though, is the service. The man behind the grill, who essentially acts as the face of the restaurant, greets—more accurately, confronts—every customer as they walk in. He handles most takeaway orders and is often the first and last point of contact. His consistently gruff and unapproachable demeanor sets an uncomfortable tone that lingers throughout the visit. When the person in that central role is so visibly disengaged, it inevitably affects the overall atmosphere.

The rest of the staff are polite but disconnected. They lack the warmth, attentiveness, and basic customer service instinct needed to create a positive or memorable dining experience.

The ambiance doesn’t do much to compensate either. Compared to nearby restaurants like Kervan or Capital, this place feels flat and uninviting. Frankly, it’s easy to see why the dining area is often empty or occupied by just a handful of people—the atmosphere and service simply don’t encourage anyone to stay.

All things considered, I can only give this place three stars, and that’s purely on the strength of their döner when it’s done right. The quality of the food just manages to lift it above two—but the consistently poor service and lackluster vibe make it hard to recommend, and even harder to return with...

Taste is really great. I just love it. I have been a regular customer of Mazhil for the last several months kept telling my friends to try it often. But i think thr price chart should be reviewed and it should be updated online. For example the i felt like 38 pounds mix kebab platter is worth buying but if i take a 30 pounds platter that looks not even half of that 38 pounds platter. It's so disappointing. I think other restaurant's 26pounds platter is even worth buying in comparison to it. On the other hand if you buy a item of regular size, the large size of that item's price is exactly double whereas It's common everywhere the larger you buy the more price benefit you get. For example ifvthe price of regular size item is 6 pounds large size should be 10 or 11 but most often thats exactly double in Mazhil. One more thing, I've searched for it’s menu online but the one is available neither matches the current prices nor It's has every single items in it. Hope online menu gets updated so that customers can get an idea of availability and...