McDonald's — Restaurant in London

As a full-time hospitality manager, I am deeply disappointed and frustrated by my recent experience with the management team of Aletta and Sharon. The level of communication displayed was subpar not only between themselves but also with me as a customer.

Upon placing my order, I endured a 38-minute wait with no updates provided about the timing. Initially, I was instructed to park and wait, which I did patiently. My first interaction was with Sharon, to whom I expressed my concern about the delayed food within the first 20 minutes. Her response was simply, "It's coming," yet another 15 minutes passed without any further communication.

During this additional waiting period, I found it necessary to approach the car park window to speak with the next manager, Aletta. I informed her that our food had still not arrived and that no one had updated us on the status. My partner then requested a refund, to which Aletta responded with a question about whether we still wanted the food. When we indicated that we did want both the food and a refund, Aletta stated she lacked the authority to provide a refund.

Throughout this ordeal, neither Aletta nor Sharon took the initiative to apologize personally to me, my partner, or my very hungry nephew. Instead, they delegated another staff member to address the situation, effectively avoiding direct accountability.

This experience has highlighted significant flaws in their management approach, particularly regarding communication, customer service, and problem resolution. As a hospitality professional, I understand the importance of these elements in ensuring a positive customer experience and can only hope that necessary improvements will be...

Every time I order MCDONALDs drive thru, walk in, Uber there is always something missing or instructions not followed.the presentation is sloppy we're it been through together in a rush chips always out there pack burgers always through together drinks have ice when no ice ask for.

But this was the last straw due to my health something I don't eat and get hungry in the evening where your the only thing open and I'm to tried to cook. so I ordered some food for me and my partner when it arrived the drinks was spilt over the bag filled with the chips ruining them and the burgers was all missing the patty's so they was just bun and cheese how can a chief forget to put patty's between every layer of cheese and sauce INA triple cheese burger not once but twice. Uber turn round and refunded 2.50 out of a £20 meal that went in the bin and McDonalds turned round and said it's down to Uber even though it was there staff that sent out buns with no patty still no refund and no replys to my...

Worst branch you could possibly come during the evening. Been here enough times as it’s walking distance, otherwise would go to another branch.

Never any staff available at the front to attend to customers waiting to order or collect their food… Seem more focused for drive-thru orders even when the queue for it is at a minimal.

Waited almost 20mins for a McFlurry and drink. Staff attendee told me they are frying the food so it’s taking longer than usual… Had she of listened to what I ordered, she would have understood I ordered an ice-cream; nothing that needs frying!

Shop floor is mostly dirty. Finished food and empty packaging left on tables and floor for long periods.

Regular occurrence of anti-social behaviour going on within the premises by youngsters, with no security deterrent in place like other branches.

Better off going to the Crayford, Woolwich or Welling branches in the evening if...