McDonald's — Restaurant in London

I came here a while back to get desserts after a very enjoyable evening at another building in the same retail park. I walked up to the tills as I wanted to pay cash, but they were quick to rudely tell me to use the kiosk. Ok, I didn’t kick up a fuss, as they would still have to process my order. I ordered some milkshakes and paid for it and waited for it near the pick up point. After about 10 mins of waiting, the same person that told me to use the kiosk came and told me their milkshake machine is broken. So I asked why she couldn’t tell me that when she told me to use the kiosk… no answer. So now, she had to use the tills to take a new order and only charge me the difference (rather than refund it all and take a new order). Another 10 mins later (it wasn’t busy by the way) my order came out. It was near closing time, so the staff were more interested in going home more than anything. The McFlurry just tasted like milk with big enough smarties sprinkled over it. The sundae was very milky and the apple pie was just about warm when it should have been hot. It completely put me off McDonalds in general… that’s how bad the experience was. I don’t know if the service and food are better during the day when different staff members...

Generally the drive-thru staff are always efficient and friendly. I tend to go on a Saturday amount midday and most of the time there is a good crew. However, we always have to check our coffees (black Americanos) as they are often not filled to an adequate amount. Have had occasions where one cup is filled to the correct level and the other not so much. Surely there should be some quality check/glance inside the cup before putting the lid on? Most of the time, I just show the open cup and the staff see it's nowhere near the right amount and just change it. One time I was told, "I don't do the drinks." with no offer to help. Another time, I showed them the cup half full and said I don't think there's enough in there and she just started fog horning in the general direction of other colleagues, "Customer doesn't think there's enough coffee!" Someone came and took the cup off her and dealt with it. Other times they just blame the coffee machine. One time, I ordered a Toffee one with cream on top and it was half full. Going by other reviews, it doesn't look like I'm the only one having this problem. Please sort out your hot drinks Dagenham 3! Everything else is...

McDonalds are quick to promote their "green" credentials but they need to send someone from head office to see how much this particular branch lets them down big time. The owner of this franchise needs a swift kick up the jacksie, there is so much unnecessary waste. Yes the staff are rude, trying to get their attention is nigh on impossible, the service is oh so slow, the entrance is nigh on blocked by McDelivery bicycles, a health and safety issue ignored, the tables are cleared of debris but not wiped, I could go on but other reviews have stressed these points. On our last visit a member of staff handling food was chewing gum or whatever, against the food safety rules laid out in law. My biggest gripe with this branch however, is all the self service kiosks are set to takeaway service only. This means every order is packed into takeaway bags and cup trays. So every order, even if you are eating in, is presented to you this way. All those unnecessary bags and cup trays going into the rubbish bin. Their plastic bin bag use must be huge. That is scandalous. Get it...