WARNING! DO NOT USE
Saturday 5 September 2020 I placed an order for a delivery in excess of £50 on Noor restaurant website noorindian.com. I did not receive the meal, got a rude brush off by the restaurant and was debited.
Their website showed our order being tracked:
• Order received • Food is being prepared • Order picked up ( Tasty food en route) • Food has been delivered (Estimated)
Noor restaurants website gave an estimate of an hour for delivery. We kept an eye on the online tracker and saw each milestone ticked and expected the delivery but nothing?
After 1 1/2 hours I phoned the restaurant and was brushed aside stating they never received the order and they hung up!
I phoned back again and insisted that we had placed an order and eventually he asked if I had used the website and said they are no longer receiving online orders? I said that they had debited me?
He went onto explain that I should contact the website service provider? It turns out that Noor must be in dispute with the website service provider who debited me? Be warned they are:
Redoq Ltd T/A Dineorder Hanley
I would advise anyone to steer clear of this provider if you manage to see their name when ordering online.
It was a shambolic response from the restaurant for a service that they could/would not provide and am left out of pocket...
Read moreThe restaurant has a good environment with nice softly toned indian music. The service is friendly and timely with no pressure on thevcustomer. There is a huge menu to pick from and your always asked if you want your starters with the main or before. Excellent food that is delicious with a nice buffet on sunday. Also a good place for families...
Read moreNow, quite rightly , marketing as a Bangladeshi Restaurant. A notch above the the usual run of the mill Indian restaurant. The owner Noor is a friendly chap, andmhas recently introduced impromptu 'authentic curry nights', based on old family 'handmedown' recipes. Curries, slow cooked, with bones and stock for added flavour. Ask nicely, you...
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