Papa Johns Pizza — Restaurant in London

Ordered delivery and took over an hour. When I called the shop I was advised the driver had driven to my buildings 3 times. However, he NEVER rang the buzzer to let us know he'd arrived (like every other delivery man has done/does!) so we didn't know he'd arrived. He'd only called the mobile (never left a voicemail or text tho) but since I was on the phone at the time, didn't get his calls. When we called the shop as to why delivery was late the driver lied and said he'd buzzed the buzzers beforehand. Not the case as it never rang and our buzzers work perfectly. In fact, when he arrived later (after we INSISTED) he buzz, the buzzers proved they worked fine. So essentially paid £30 and got cold pizza and reheated chicken, bad customer service and the driver continued to clearly lie about his delivery attempts even to not face. Called the store who advised they would look into this and call me back later but still no response. If you want good pizza and good service, use Deliveroo or JustEat instead...

Extremely unprofessional and worst customer service ever!!. I have been going to this Particular papa johns for a very long time, however the service has gone right downhill. I am extremely distressed and embarrassed for the company. The food was ice cold, items from the order was missing. When I had notified the driver(whose name is Muhammad), he had assured me he will return with the missing items. However he did not return or even call to let me know, as I waited up for the food. I was promised a refund which I did not receive. Instead the item order was delivered to the address the next day, which in fact infuriated me as I was not there to receive it .Do not order from this restaurant unless your doing a collection(not even that). Highly unprofessional and terrible customer service....

I am absolutely appalled by the service I received tonight. Nearly 90 minutes from order to delivery and the food was barely warm. I swapped from dominos to papa johns last year because they too were terrible. I have placed many, many orders with you, and up until today have been thoroughly impressed. But this evening after an hours wait I telephoned the store to be told that my order had been made a while ago and was still awaiting delivery. I was told that it would arrive hot but it was barley warm. I don’t want apologies, I don’t want points, I want a full refund. Yours CEO is branded all over your packaging guaranteeing a good service but you have...