Papaz Peri Peri Grill — Restaurant in London

This place needs staff who have customer service skills, I called to make a complaint about my order was told he can send it out again but would take some time I said OK then he started shouting at me.telling me he didn't say that and he ain't going to do that for 1 item. Ask to speak with management and told me there is no manager. Ask what they planned to do as this isn't acceptable he told me they aren't going to do anything. Food also arrived cold and late Very rude

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First of all this is how my order came I just opened the box, and for your information this is not the first time I have placed an order I never once raised my voice neither did I ask for a refund. But as it speaks volume by your very sarcastic comment about wanting free food, never that sweetheart, but if I am paying for something, I expect what I paid for and not what you sent. But customers just have to read all your reviews to realise you have poor customer service skills and your food ain't worth the money you're...

I have visited this place about 4 times since they have opened the service first time I visited was very good since then its has been poor the staff are rude over priced for chicken and donner menu confusing portion sizes are like children's meals. Today's experience has been the worst got a mix donner full off chicken and literally 2 pieces of donner mashed up in kheema however this just smelt like the chicken was off. Wings first time I had had some flavour however today they smelt funny and no flavour. I don't think I will be returning and it's a shame as there is no local chicken and chip shop and this would have been a great opportunity for both the owner and locals. What I have an issue with is when owners charge premium prices but the ingredients they use are cheep a price for donner is about 10 pounds for that price a can have a smash burgur meal and still have...

I ordered 4 meals of which one had a strand of hair in it so obviously took it back to the shop, was just expecting an apology and a replacement. Instead of an apology, as mistakes do happen, we’re only human, the attendant kept denying its not the staffs hair! I ended up leaving the food in the shop and walking out. Very disappointed as I use to regularly shop in bigBz opposite but came to papaz as they were Muslims. Feel so disappointed in their service. Definitely won’t be going back to them again. Not sure if management was on site, but most...