I attended with my family in a group of 7 people on Saturday evening. Having precisely attending back in March and highly recommending this restaurant to them with excitement.
However the evening of Saturday 11th May, It was very disappointing, the student visa staff had no clue about customer service, the food arrived in small portions even though there were 7 of us.
One plate of chips between a large group is rubbish, no common sense from robot staff.
The alcoholic drinks took forever to come even though there is a bar on the restaurant floor.
The fish pakora arrived stale which I knew for a fact was left in the kitchen for a long time. These were lovely back in March
When we had a query about the food we just got told that we had to wait.
Your staff also foolishly set off the fire alarm all because of the sizzling smoke from the kebabs.
The bill at the end did not match the poor service and average food. Please bring back the old staff/chefs as they were really good.
The music ambience was lazy with just a youtube playlist uploaded with no volume The manager on the night comes up to us at the end and asks us if everything is OK even though we kept pointing things out.
Please sort things to how they were if you want to keep the good numbers you have, your one a of few apne places I trust to eat in East...
Read morePLEASE AVOID THIS PLACE. THIS IS UNDER NEW MANAGEMENT.I visited today to experience old Gymkhana however I was told it is under new management. New management has done the place up to very good standards. However we ordered Achari chicken wings for starters which IS £9.99(6 small wings no taste) the worst tasteless dish therefore I tried to give the honest feedback to them to improve in future. However the lady who served was very understanding however the another lady came and spoke to the family very unprofessional manner. We requested to speak to the manager which she replied that nobody available. She ordered us to pay for your food ordered. No apology or thank you for the feedback.The venue made the whole family uncomfortable. When staff were informed that we were unhappy with the food, staff were rude and unable to satisfy our needs or provide a suitable replacement. Even the manager didn’t bother to speak to us to find out exactly what happened. He has been updated by the same rude lady. There are other nice places restaurants around Ilford please avoid this.
28/3/24: Response from Gymkhana is incorrect. 15% discount which was applied to all customers on Sundays. It is not just for us. Also replacement was offered once we paid the bill in full by the waitress who felt bad. Not at the time when we...
Read moreA culinary Gem Worth Every Bite!
I recently had the pleasure of dining at GK Lounge, and it was nothing short of a phenomenal experience. From the moment I stepped through the doors, I was greeted with warm smiles and welcoming ambiance that immediately set the tone for the evening. The decor is a perfect blend of modern elegance and cozy comfort ,with soft lighting and tasteful furnishings that create an inviting atmosphere. The menu is a testament to culinary artistry, Featuring a range of dishes that cater to all palates. I opted for the chef's tasting menu, Which was an exquisite journey through flavours and textures. Each course was beautifully presented, demonstrating a keen attention to detail and a deep respect for fresh, high-quality ingredients. What truly sets GK Lounge apart, however, is the exceptional service. The staff is attentive without being intrusive, knowledgeable about the menu, and genuinely passionate about ensuring every guest has an unforgettable experience. In a city filled with dining options GK Lounge stands out as a shining star. This restaurant is a must visit for anyone who appreciates fine food. A true gem in the heart of a culinary scene.
Massive Thanks to Team GK and the...
Read more