PizzaExpress — Restaurant in London

Went to this restaurant and it was empty apart from our group and another table.

We got in there at 6pm and did not get out of there until 8.30. The service was so slow, the waitresses had to be prompted to come to the table to serve us with every course. In fact we had to go to the counter to order the desserts because they were clearly not doing their jobs properly. We complained about the service and the Manager came over and didn't even apologise but just walked away saying she would sort something out. After that she then proceeded to go in a rant and talk about us while on the floor where we could clearly see her. She told the waitress not to come to our table also.

When we finally got the desserts we again waited for a long time for someone to return to us. We had two children with us both 5 years old and one was clearly tired and frustrated we just wanted to leave and get the children home. When we asked for the bill all the Manager said was you have just got your dessert, accused us of causing trouble and said she decided when we stayed or left. Totally unacceptable all of it. The Manager extremely rude and totally unprofessional. There was people that came in after us, got served and left before us and it still wasn't that busy. Atrocious service, atrocious arrogrant rude staff and Management needs serious customer service training.

Do not under any circumstances go to this restaurant the staff are rude, to slow and the food isn't even that great anyway. If you want a good experience avoid...

I had to wait a good while to be seated even though I could see empty seats. Staff seem dejected and down in the dumps; being a manager I certainly feel like this is down to bad management of the restaurant. I've never witnessed segregation before until my visit here. I could not believe my eyes to be honest; especially when I was escorted into a very 'white' side of the restaurant.

The food was well what can I say; okay at best but took nearly an hour to arrive, lukewarm and very oily. Certainly, not the quality I've had and expected from my experience of other Pizza Express restaurants which is a grand shame considering it was more expensive as usual.

I'm unsure whether a manager or just a senior member of the staff, who kept talking with other staff, motioning over to us and giving us not very nice looks at all; several times during our visit from waiting for our food, while eating and again while leaving. The poor floor staff looked very embarrassed and dejected after her interactions. I sure hope it's not due to my friend being of Asian descent with me but seeing other recent reviews I think now it was.

Avoid like the plague until issues are sorted at this restaurant. I certainly will not be returning in the near future. There are other options available if like us you're hungry...

Well where to begin. After overhearing the staff making racist comments about the people behind me, I was finally seated. The atmosphere was uncomfortable and the staff looked unsettled. The guy who I assume was the manager was incredibly hostile to his employees and customers. There was another lady with Red hair who I overheard giving off hand remarks to customers asking where their food was after apparently waiting for over an hour? Surely it can’t be that bad. Well… I’d love to talk about the food except, it never arrived, so unfortunately me and my party ended up having to cancel our order. On our way out we encountered one of the kinder staff members who apologised to us, and let us know in some detail how bad things truly were. We were informed that when customers pay with cash the employees, not management or anyone it should concern, waiters are asked to give customers change out of their OWN money, and are NEVER reimbursed. What kinda sick “@&£ is that?

Overall. A horrible experience, a horrible mafia style operation which is an embarrassment to the Pizza Express brand. We can only hope they have the franchise taken away from them.

In short; avoid this place if your patience is short and you have good morals.

Bun this...