Smoky Boys and The Terrace — Restaurant in London

I always wanted to try Smokey boys and then came the day when i did, My friend and i were feeling hungry around the late afternoon and stopped by for some takeaway. We entered to a quiet restaurant and i looked with staff passing us without any greeting whatsoever. I see a younger guy at the bar and greet him, he is obliged to say hi back, he shows us the menu and we order our takeaway. I remember about the wings deal you had and asked my friend about it as thats what initially lured us to the store. after i mentioned the wings deal this was the perfect time for the staff member taking our order to interject and upsell but he seemed to disinterested and gave me a feeling of him wanting to end this interaction quickly, he never mentioned the wings or said how good they were so we just left it at that.

I hesistatingly handed over £40+ for our order and we wait outside, he said about 15 mins wait max. We waited 15 mins passed no order, 20 mins passed nothing, around 23 mins in i think its a bit ridiculous with the amount of staff i saw faffing around inside and that big guy just walking around aimlessly without a care in the world. I go in and investigate, i walk to the bar and there is a lady at the bar this time, she seemed friendly, i asked her about our order for takeaway and she goes and looks, its literally just waiting there on the metal counter in the kitchen getting cold for god knows how long, theres no responsibility taken from the previous younger guy who took my order, no one came and gave it to us at all, the service was so bad, the only glimmer of hope was this nicer lady who was thrust into this situation and checked our takeaway bag to make sure we didn't miss anything.

I know service in general isn't great in the UK, and im saying that as a Londoner. But this was actually such a joke just the complete and utter lack of interest in being there, no service with our food and to make matters worse, the actual food was not great either, it ruined our evening and just left a sour taste in our mouths, please do better, theres a reason the other Smokey boys closed down i guess and you guys are not setting a...

Never fail to disappoint. I’ve been here once each year since the past few years. Because I love American diner food. Every single time the food is horribly disappointing. It’s undercooked, chicken is dry, beef is dry, kids’ chicken tenders are tough and taste horrible. And overall NOTHING tastes good. I make it a point to eat out every weekend, and I come back to old places hoping I’ll change my opinion but smoky boys doesn’t.

Last time we went was last weekend. The kids’ pizza was served frozen from the top. All the cheese was frozen, only the sides were slightly warm. How lazy can you be?? The grilled chicken burger had tough dry chicken. There are so many nice diners who know how to grill chicken but these guys don’t make an effort. Chicken wings were okay, but the sauce they used was’t good. If something isn’t undercooked it just tastes BLAND!!! I wonder if all their branches are like this or just the west Drayton one.

This was not in central London, but the Mojito cost £6.95 and was 2/3rd ice. Which was ridiculous.

By the way: it is ALWAYS empty. And I have no doubt why. Every time I drive past it’s a ghost diner with lights on. Even last week, there was nobody in. A delivery guy came in when we were entering and when I asked are they open, he said they are always open but it’s always empty.

It’s a pretty place....

Thought I’d pop in for a quick bite to eat last night with my partner. First of all I ordered henneys dry cider off the menu, to which the waitress bought out a rekordelig strawberry and lime.. when I told her that’s not the drink I ordered she just said “oh yeah it’s the same thing it just has a different name” which wasn’t true because rekordelig was below the drink I ordered on the menu?? So instead of coming back and telling me they don’t have what I want and ask what else I would like, they just gave me a different drink. Anyway I thought I won’t complain, I’ll just drink it.

Then we waited 40 minutes for nachos and a chicken burger. Bearing in mind that we were literally the only 2 people in the whole restaurant who were eating. What made it even worse was the waitresses asked 6 times if everything was okay even though we hadn’t eaten.. they were both clearly young so again I didn’t say anything and kept polite.

THEN when I asked for the bill, the young lady bought it over and just said “your bill is £25”. which I paid with out even checking just to get out of there. Turns out the bill was actually only £23.85 which my partner told me afterward. I don’t care about the money but she purposely didn’t show me the bill and just rounded it up without asking.. and to add that the drink I didn’t even order...