Spice — Restaurant in London

RAW CHICKEN & HAIR IN CURRY - DO NOT GO HERE - the worst experience I have ever encountered. My family and I are regular customers (takeaway and dining) and order this evening for a birthday. Two of the main dishes come cold, which wasn't a problem (microwave), however, my son was eating his and the chicken did not look thoroughly cooked and to top it off it had multiple hairs laced within the sauce. I phoned Spice and the call assistant told me very abruptly I was wrong about the heat of my meal. Requesting the manager, whom began on a negative note was extremely condescending questioning whether I am aware what cooked chicken looks like. After a while, the manager agreed to come and collect the order, and would refund me, however monetarily afterwards I got a phone call saying they would not refund me regardless of it being cold or have hair in the curry, but only if the chicken was raw. The Manager/Owner was so rude and negative whom continued the call referring to me as a liar continuously.

Upon an abrupt phone call, I returned the curry to the shop where I apologised for returning the foods I just wanted to show you what was delivered, where the owner replied 'sorry isn't good enough, only when you kill someone'? The OWNER became extremely aggravated and said 'we don't want people like you in here' insinuating that we are of lower class. I couldn't be more appalled if I tried. The manager didn't care about the welfare of his customers, especially regarding the argumentative tone he had on the phone. When I returned all the curry (some of which untouched), the manager was laughing saying 'this is over the rice you didn't want to pay for, isn't it?' regardless of us having spent £45, we forgot it on the order and said could we pay in cash which they agreed to (total of £2.95) and I gave the drive £5 including a little tip?

After this encounter with the useless staff and the incompetent owner, I, my friends and family and well those reading this review, will never eat here again. The staff are extremely rude and patronising, and after being served raw chicken, in a cold curry with hair, who...

Been going here for a while now every now and then with family. Food has been okay..ish. nothing to write home about. We have refused to pay the service charge on the meals we have had as it does state on the menu "at customer discretion"but have all ways left a tip. Around six months ago got a take away for collection' collected it my self just over £20.00 they refused to take card payment because less than £25.00. Did same tonight ordered take away for collection again £28.75 This time manager refused to give me 10% discount if paying by card. Still I paid full price and went home with my take away. Got home 10 minutes later, Sat down with my wife to eat our meal. Found that the rice was crispy and warm (not hot) so naturally phoned and spoke to manager to inform him. I advised him that I did not want a replacement or any money back. His response was "thank you"(Couldn't finish the rice, it just put me off) then we opened our nan breads to find them to be NOT HOT. bairly warm. I phoned back yet again to inform the managers response this time was "don't order from here again" as if i was makeing it up. With this i put the rice back into the take away tray and the nan bread back into the insulated bag and brought them back. The managers response after our discussion was "we know all about you, you refuse to pay service charge and you complain all the time." I must say we have never complained just refused to pay service charge (also our tips have always been more than the service charge) and also a bit put back by there excuses when we pay by card on takeaway collection. As i was leaving the restaurant tonight he did offer me my money back, but if I accepted it, it would be as if that was what I was after (not to pay) so i told him to keep it. Then I was instructed not to return. Sorry we ever...

I am writing this as someone who visits this restaurant every two months and adore the place and the food. Yet, something happened yesterday and my closed ones pushed me to write about it. We love that restaurant and the food is amazing, yet a few months ago when we went, the waiter made a few comments on my weight which I brushed off thinking I was being paranoid. Yesterday we went back for our date night, we were excited and it's been a while since we were able to sit down together. All the other team members are amazing but that same waiter from last time came over to take our order. No hello, nothing. Looks at me and says straight away "you're getting bigger, don't eat too much tonight' while putting his arms around him showing 'big'. I was in shock. I ended up in tears at the table, unable to eat anything. We ended up going home earlier... I'm heartbroken to write this following that experience but it should have never happened. To that man, You have NO rights to comment on anyones body. How dare you? You ruined my evening and my self esteem. I cried for hours afterwards. I still can't believe someone could be so mean and brush it off saying 'just joking with you' Joking with me? This is shameful. This place is our favourite but I don't think I ever will be back... and it hurts. Don't say or do that to anyone......