Subway Kenton — Restaurant in London

Extremely rude personnel, very poor attitude, almost behaved like he was doing a favour serving guests and making them sandwiches. Minimum will be 1 star unfortunately as the service received didn't even deserve that. Please find another subway, definitely avoid this one. Not sure if the franchisee owner would be bothered, but if this is going to make any difference at all, then please consider re-training the personnel who was working today around 21:30 hrs (15 August). I am a fan of subway sandwiches and I am a regular but today's experience was the worst ever! Never again to this store purely based on the service received. Couldn't even consume the sandwich since there is something that smells absolutely rotten, not sure which ingredient though, had to get rid of the sandwich and now looking for an alternative from Deliveroo and Just eat .....

The food is good, of course. This is the biggest franchise and there's all the training, supply chain and operational controls to produce consistent subs. However, there's always a variable that HQ can't easily nail down and that's customer service. The lack of a happy greeting, a smile, a sincere effort to provide a great experience and the empathy to deal with complaints. In this subway a 12" gluten free sub is priced at 2 x 6" and there's no amount of discussion that will result in the better value price of a 12" sub. The fact that GF subs come in frozen 6" sizes is apparently my tough luck. Yet in other stores I get the discount given for any other 12" sub vs. 2 x 6" sub because some staff and some managers know that having a dietary restriction shouldn't result in having...

I had an issue with the service at your store today. I specifically requested a Veg Deluxe Bowl, but Ali, the staff member serving me, asked which bread I wanted. I repeated my order—Veg Deluxe Bowl. Despite this, he took out a wrap. I had to correct him again, saying "BOWL," before he finally understood.

Later, he asked if I wanted a patty, and I confirmed yes. However, he didn’t include it in the bowl. When I called to inform him about the missing patty, he refused to acknowledge the mistake and didn’t even apologize for his error.

This unprofessional behavior is unacceptable, and I’ve never experienced such poor service at this store before. The individual told me his name was Ali. The service occurred at 7:25 PM on 9th...