Wenzel's the Bakers — Restaurant in London

I’ve had very poor customer service recently, and this isn’t the first time. The issue is with the MANAGER, Sevim. Every time I visit the store, she serves me with noticeable attitude and unfriendly facial expressions. I’ve also seen her on her phone while on shift, which doesn’t reflect the professionalism expected from a manager.

It’s also common to find no one at the till when I enter, leaving me waiting and having to call out for service. Eventually, Sevim comes out and rushes through serving to reduce the queue. When I ask for my bread to be sliced, she acts like I’m the reason for the delay, responding with...

Excellent demi baguettes. The bakers in this specific Wenzel's must be doing something extra special because this was the first ever Wenzel's I have ever been to 6 years ago and their baguettes tasted really excellent and I thought they were a boutique baker. Only to find out they were a chain and bread at other locations does not taste as good. Since then, they've kept up their standard. Note: other Wenzel's are good but not as outstanding as this...

Unfortunately today I was sold a stale rock hard biscoff croissant from the previous day. It was completely inedible and nothing like what is usually tastes when freshly baked.Not sure why they would do this but wanted to bring it to their attention as it was money down the drain and staff need to be trained not to sell products from the previous day if they're not...