ZANA Turkish Restaurant — Restaurant in London

AVOID AVOID AVOID !

We attended for the 'New years eve' event which was an absolute disaster, not only did we spend £25 per head (8 people) we left after ONE HOUR because the food was inedible. Please tell me how you can charge people £25 for chicken wings, chilli con carne and CHIPS!!!!! food was discusting we could not eat it. This is meant to be a meze restauarant with not one bit of this turkish food in sight. The staff were rude, when we asked for the 'complimentary drink' that comes with our ticket, we were told NO by the staff member, and that we were only allowed this at MIDNIGHT!!! You could not tell who was or wasnt a manager in this place as the whole team were untrained and unkind. I have a friend who doesnt drink alcohol, no alternative was offered. A friend who doesnt eat meat so the only option for her meal was chips. The rude man behind the bar offered her crips as her dinner and laughed. This place is a horribly run establishment.

After the experience I called The Coney to explain to the manager the bad experience we had and what we would be offered in place of this as a gesture of good will. I was told by a lady that the manager is off sick and no-one is able to deal with this in her absence. I left my number and name and expected a call back. After a week i called, to be told the manager is still off, should there not be a manager in place when someone isnt avalable ??

I still to this day have NOT recieved a call back, an apology or anything.

We will spread the word that The Coney IS NOT the place to go and spend your...

Took my mum here for Mother’s Day. Very disappointed, and so was my mum.

Where do I start the waiter and manager didn’t have any basic people skills. Was rude and arrogant. Took them a long time to come over with the menu and ask us what we would like to drink. We ordered a platter four us to share and I don’t know how could four people share that, I would say honestly it’s enough to feed two people. Absolutely shocked with the service that we had to encounter today at Zana’s restaurant. Manager especially didn’t have a care in the world when we tried to talk to him about the food. The lamb was slightly under cook, and have been on the toilet three times since I’ve left the restaurant. They didn’t even asked us if we was happy after the food was put on the table which what a waiter would normally do. They also forgot the salad with the platter. At the end of all of that we had to go up there after trying numerous times to get the waiters attention to bring us the bill. The only decent person was a guy called Reece I believe he name was to pay for the bill on the way out . Very disappointed because the restaurant has a lot of...

This place…. Is certainly not what you see on social media. If anything I think the place should be taken over by a more understanding team. How do I start by saying a complete shambles sunday was. There were no technical issues before we go down that line it was the lack of staff I only see 4 member’s of staff the whole day and yet the restaurant continued to let people pile through the door.

We waited an hour for drinks…. Starters were terrible again not what you see on social media.

The main well…. £85 for a platter for 4 people. It definitely was not enough maybe for 2!!!

No sauces or no salads came with it when asked having to flag a waiter down 20 minutes later he said oh yeah we forgot.

Well I will be forgetting this place and would say this is quite frankly the worse place to eat in West Wickham

I do hope the manager gets his head of out the clouds and actually starts apologising to customers.

By the way the cheap cuts of meat didn’t go down great either when two members of our group fell I’ll Sunday...