Zhenghao Da Pai Dang Lamian — Restaurant in London

I was honestly so surprised that this restaurant was rated so highly. The service is so awful! I called up a few days before to make a reservation and I spoke with Grace who wasn't interested in taking a booking until I kindly requested that I'd like to make one as they might be busy on Mother's Day. On the day, I arrived on time and they didn't have any space to sit us down, we had to end up waiting 15 minutes for a table of 2. Once we sat down, we weren't even presented with menu's till I asked for it (5-10 minutes later). Grace also served us on the day and didn't show any enthusiasm or customer service towards anyone in the restaurant, she just served us our food with no cutlery or plates and apparently we had to know that they don't charge service charge, so we will need to get everything ourselves. On top of that, the place looks like it's run down and doesn't even have heating. The only good thing about our entire visit was the food is actually tasty, so I'd recommend this restaurant for a takeaway spot but would never go back for a...

No frill dine in or takeaway, food’s authentic and on point. We visited on a rainy Friday evening and the place was packed. It did take long for us to be seated. It’s semi-self service so you have to grab your own utensils, bowls, plates, and water cups at the back of the restaurant. We tried both the steamed and pan fried dumplings. The steamed dumplings were like soft chewy pillows with a wonderful filling. The pan fried version offered a crispy skin and filled with juicy mince. Stir fried Chow Mein had tons of wok-hay. The noodle soup with beef shank in plain broth was soothing for the raining weather, beef was tender, noodle was chewy,and broth was flavourful. The Northeast Three Fresh was nicely done. Salt and pepper squid was crispy. We will definitely be returning to try other dishes. Be patient as there’s only one chef working...

I’ve been a regular customer at this restaurant for some time.

However, I recently ordered the braised beef noodles on two separate occasions, and both times the soup was excessively oily.

During my second visit, I brought this to the attention of the lady owner and politely requested a replacement portion of soup due to the overwhelming amount of oil. Unfortunately, her response and attitude were disappointing. She returned to the kitchen and replaced the soup with plain water, which resulted in an incredibly bland and unsatisfying meal.

I was very disappointed by the poor service and lack of professionalism shown. I would not recommend this restaurant to anyone looking for consistent food quality and good...