Zizzi - Bexleyheath — Restaurant in London

Almost walked out without paying... After sitting down, we had our order taken. As it was very quick after sitting down. I asked if they sell pints of beer. The waiter replied with "we don't do pints". However I quickly saw that they sell pint sized bottles, and said ill have that instead as its a pint. Once we recieved our food, i asked for some garlic sauce or sour cream for the super dry pizza. Received a "we don't have that". So surely as waiter in a resturant is your job to perhaps offer a substitute if you "don't have that". We had to name every type of sauce before the waiter said "yeah we have that" being garlic butter. (Bearing in mind there's 2 of us, the waiter brings over what seemed like a tea spoon of garlic butter in one pot). After the food was finished. And the empty plates wete collected. We sat for 30 to 40 minutes wondering when the desert option or at least the bill would come round. No sign of any waiter anywhere. So we stood up and were about to leave. Then what I presume was a "manager" came running over to ask if we are going to pay. So we replied with how? Aparenlty you have yo use an app after scanning a code that's hidden by fake flowers on your table. Also, you have to skip at least 3 different tips/giving steps before you can pay and leave.... we live in a world now where customer services doesn't exist. As a young 18 year old I worked in restaurants and would juggle for tips if I had to. Nowadays it's...

Personally, Zizzi is one of my favourite places to go. I come to the Zizzi in bexleyheath very often and every single time I’ve had issues, but knowing the business of a restaurant myself I have given them the benefit of the doubt due to it being a very difficult workplace. Unfortunately, my visit today has set me over the edge. Myself and two friends came into the restaurant which was near to empty and ordered the food as soon as we sat down (same food as always) and had to wait 40 minutes for our starter and another 40 minutes after for our mains. I have an allergy so I understand the more difficult prepping for making my food. But as standards go in a restaurant you should be insuring that even if a mean is an allergy, don’t make the customer wait longer. To top this all off, my food came burnt which showed to me the lack of care and attentiveness for cooking our meals. I ended up having to pay full price which was almost £70 for our meals after waiting so long for each item and having it be burnt. Utterly dissatisfied and disappointed. Will now never...

...we had a very disappointing visit here yesterday evening (saturday 23 november 2024) after watching a movie next door ...we sat down and orders were taken, the drinks and starters for kids menu was served promptly but our pizza's were taking forever ...after about 45 minutes we asked the waiter what's taking so long and he went to check - at that point he came back to tell us the kitchen says they've run out of pizza and can only do pasta ...for starters how does an Italian place run out of pizza at 7pm on a Saturday evening and secondly until we asked for our late food no one bothered to tell us that what we ordered wasn't available (surely the kitchen knew this when the order went through) ...was very annoyed as the only option the waiter gave was to order pasta (which we didn't want) or walk out without paying for the drinks - not even a proper apology from the manager, who just waved us bye at the door ...this left us with a very hungry child and trying to find somewhere else nearby with seats at 8pm...