Marks & Spencer — Local services in London

I’m almost 9m pregnant and went to M&S Bexleyheath today for some bits and pieces with my elderly mum and 2years old daughter.

Before leaving the store, a member of the staff grabbed a pack of £1-2 biscuit from my 2 year old daughter’s hand as if she was a criminal. But it wasn’t enough that my daughter started crying with the brutality, the woman continued to disrespect both my elderly mum and a crying toddler until I intervened. Even the security of the store had to intervene on our behalf, against the agressive woman.

Our shopping was expensive, I would never knowingly leave the shop without paying for items that cost basically nothing. It was a honest mistake from a 9m pregnant mum who didn’t realised her 2y old kid had grabbed something without paying.

Whilst it’s obviously fine for the staff to call our attention for the items that were not paid for, there is NO excuse for this woman to act like she did. She was not dealing with a grownup hiding expensive products under his jacket, but a 2 year old kid…

I hope no one goes through through what we did.

Clearly M&S is not training their staff. I’ve made a formal complaint and asked for the cctv recording as I do intend to move this...

I visited M&S department store clothing section ( ground floor) situated in Broadway Shopping centre, Bexleyheath, Kent around noon on Thursday 9/10/25. Busy at the time of visit but I was readily served straight away from a very young kind lady staff member ( name ? forgive me..) refunded me no problem with a previous shirt purchase from ( Bluewater branch). However, found another shirt to my size, style and colour and made another purchase here at this branch. Thanks you so very much to the kind and professional young lady who served me, so kind, understanding, helpful and only too happy to please with custom. We'll done ! May I add M&S food stores are also remarkable, so varied with excellent choice, clean presentable display shelves, here at the Bexleyheath M&S Broadway Shopping centre branch, Kent. On equal measure, the much larger food M&S store ( ground floor) at Bluewater shopping centre, Greenhithe, Kent is a fantastic food store too and has more on display due to its larger floorspace. My rating for both M&S branches at Bexleyheath and Bluewater, Greenhithe Kent... a resounding 10/10, A1 rating. My wife and I will definately continue to visit M&S as a treat in the future. We'll done...

I recently had breast surgery and I purchased post surgery bras before the surgery at the Hempstead valley branch. I was told that if needed i would be able to swap the bras after the surgery, Anyone that has had breast surgery knows that until everything settles down post surgery due to swelling etc you cannot be sure of the size your breasts will be. Due to working in Bexleyheath I attended the Bexley branch to swap one of the bras i had bought ( the other one I had bought was ok, so i was going to swap the one I had to another one of them) I was told however, that it was out of the returns time. I reminded them that I only wanted to exchange, not refund ( the bra still had all its tags etc) and explained about the surgery and swelling period etc but despite talking to a manager they refused to help. Therefore, I would not recommend buying post surgery bras from this store for this reason , in fact I will not buy anything from this store moving forward. It is of note that when I returned to the Hempstead valley branch I had no issues swapping the bra and was not questioned...