Cobtree Cafe — Restaurant in Maidstone

Today my son and I went in and bought a snack and hot chocolate from the cafe. After we paid and got our drinks and headed to the tables inside, the waitress who served me told me they were closing the area for cleaning. There was no sign posted for this. She did not inform me in advance that we could not sit inside in the heat. My child sat outside in the cold and began to consume what he bought. After noticing that all the customers were still inside (there were mothers with children at 2 other tables), I went inside and asked when the cafe closes. I was answered: at 5pm. Then I told the lady that I felt discriminated because my child was sitting outside in the cold. I asked for the manager's name because I want to complain about the discriminatory treatment I received. The lady argued with me that it wasn't discrimination, that's why she put my drink in a take away cup (all the other drinks on the other 2 tables were in the same cups) and didn't apologize for her behavior! She told me that if it was for a while I could have sat at a table... I am absolutely disgusted by this treatment! I am totally shocked! Mr. Manager Robert, please speak up and explain to your staff the proper attitude and behavior towards all customers! The woman who served me did not want to share her name as I told her I wanted to complain about her. Another service man when I asked him when I could speak to the manager he said he didn't...

Understaffed and unorganised chaos. Not prepared for the lunch time rush on saturday.

I understand the pressure behind saturday lunch times and the staff were maintaining a friendly smile despite the chaos. Kudos to them for that.

You would solve the mixed up orders simply by getting a note pad to write orders on, that has numbers on each tab. Then you can call orders by number not by item. This will stop people getting confused and jumping the que, then conplaing their order is wrong (because it wasnt theres).

Sorry, the food was nice and the staff were friendly but it needs to he managed better during...

This cafe is sadly poor and expensive £2.75 for a 500ml bottle of coke tells me that next time I will take a drink with me. The member of staff on duty was cleaning in a back area and didn't notice me for some time and to be honest I felt like an interruption to her day but to be fair maybe it was just a bad day for her. Seating inside and put, surrounding outside are pleasant with a huge play area fir kids and lots if room fir family picnics etc. And...