McDonald's — Restaurant in Manchester

I am writing to express my profound disgust and disappointment regarding the language and behaviour exhibited by William, the General Manager at McDonald's Manchester Fort. During a recent visit on 10/07/2024, I was subjected to an unacceptable level of unprofessionalism that I believe warrants immediate attention and reprimand.

The incident began when I was asked to pay extra for sauce while ordering a dipping option off the menu. Although I found this request surprising, I agreed to pay the additional 50p. It was at this point that the hostility from William began. His conduct was not only inappropriate but also highly offensive. The use of foul language and the disrespectful attitude displayed towards both customers and staff members are entirely unbecoming of someone in a managerial position. His staff members stated they were shocked by his behaviour. He then reverted to shoving multiple free sauces at me, further exacerbating the situation.

When I asked him for his name to report the complaint, he refused to give it to me, adding to the frustration and lack of accountability. This was later retrieved.

The public nature of this outburst only exacerbated the situation, making it clear that such behaviour is completely unacceptable and must be addressed immediately.

I strongly urge McDonald's to take swift and decisive action to address this issue. It is imperative that William be reprimanded appropriately so such behaviour is not repeated in the future.

Normally, your staff are wonderful and provide excellent service at Manchester Fort, which makes this incident all the more disappointing.

Please contact me to discuss this matter further. Evidence has been sent to head office.

I trust that McDonald's will take the necessary steps to rectify this situation and maintain the professionalism and respect that paying customers expect...

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