Costa Coffee — Restaurant in Mansfield

Was meeting my friend later around 1230, usually I love this store but won’t come in again if the Assistant Manager doesn’t get basic information So the lovely Manager, Mel is sweet and kind and speaks to regulars like family, working in social care, you can see who is genuine cares, and has excellent interpersonal skills, all there but I wonder why I was either too assertive or the Assistant Manager, was too focussed on telling me to not put a large cardboard box full of something on another table!? I was sat in a quiet corner having spent £9.70, on drinks cakes and expressed gratitude about his staff, he had zero awareness as he got on doing cups trays etc. That aside, my dear friend was unable to join me today, she and I are regulars and we always sit quietly in the table opposite the toilets, just to be able to have a bit of down time, be near the loo too is a bonus. The table tables are now across from a cupboard where the Assistant Manager cannot get at and where the two tables now that he needs urgent access to to put paper cups as he tells me about access, so me with osteoporosis that practically spends my pension in loads hot chocolate coffee cakes crisps etc etc is told that he, the Assistant Manager, who might have theoretical knowledge is now allowing his barista the lovely young lads to sit at the same table enjoy her break, and so she should whilst she eats drinks has crisps with all the paper plastic cups that he urgently he would appear to have urgent need to move me for as he leaves them obviously, I can see them plastic see through loads of them , six packs as the barista enjoys licking her fingers on her crisps , has a sprite on iPhone whilst he is prancing about I’m moved with hot chocolate two cakes keys phone plates osteoporosis chad leg need to be near loo! In addition a person mentions that a fire door is propped open with a boulder he says nothing at all as I close the door to support him so the wonderful assistant manager pops out to the underlying who is much better in public relations his junior and tells her about emails from HRvin a public place who then goes through privat entrance I hear lots being touched! Hoping fingers washed no evidence of this

Wow, Mel he need to learn about Health and Safety at work Act 1974 and Fire Safety Regulations I told him that a man had noticed and if I was nasty too I would him over that, that I thought maybe it was propped open in good faith

So I suggest ask is this area out of bounds to public? Where is the sign saying How come staff can eat there not us

He says you can I just need to get there meanwhile same barista person no clean hands in mouth iPhone might be done shift them goes to tables Urgent cupboard still unlocked plastic cups still there My drink cakes just under £10 photo to follow plus call to Health and Safety At Work Act door propped open fire with big stone now closed by me Infection control fingers hands mouth table Lots of smiles from Assistant Manager concussion not keen women disrespectful Not keen Health and Safety Health and Safety Food Hygiene will be

Where are you Mel and the twins Maddison the best ever Alex Meanwhile as my food has gone cold down in lumps cakes dry I will be looking for compensation monies as it’s appalling He lets the side down No response apology No problem solver

So just disable that area as delivery but it’s ok to turn a customer away and let the staff member eat there in out still urgent cups still there two hours later Urgency is me Star books No Officials ring me Compensate me as the customer is ALWAYS right disgusting Get him out of here On how to be a Manager Meanwhile barista now in loo Hope hands washed Up down in out like a adhd restless teen I bet that door will be wide open fire door propped same boulder as soon as I leave I also said that I understood hot day It’s funny how something you loved and one incapable man posing as assistant manager can behave like that no reply no thank you Kept saying it’s a table I come back in one day from receipt of this...

Had some strange craving for a cake for some reason however the one I wanted (warm cinnamon) was incorrectly labelled, as were others, and I ended up explaining that I was tempted by the heated cake rather than a cold one at which point the old lady suggested the one that was there are despite it not being cinnamon could actually be heated also. I could pixelated and wish I hadn't. It was dry and it was like rubber and should never have been heated at all especially in a microwave! I'm fairly confident she should have known which ones can and cannot be heated but even without that I'm sure it was already dry. The person I was with also had a cake ( not heated ) and that was pretty awful too, it had clearly been there a while and dried out. I asked for for a coffee that was really strong but not black and not made mostly with milk. Because they have a set menu there was no way they could adjust a standard coffee (like a flat white) using slightly less milk and maybe an extra shot of espresso or something. It was suggested I have a cappuccino but you would think the king of coffee shops with hot and cold variations (all adaptations of standard coffee) could accommodate a simple request to use less milk and more coffee without someone having to take a flat, black, boring 'Americano' and put a bit of milk in separately which I can do at home for an awful lot less money. I'm not a big Starbucks user or any other coffeehouse for that matter but I do like a good cup of strong coffee. Thoroughly disappointed both in the choices available not including any actual choice and the fact that they could neither label things correctly or give the correct advice on if something can be heated. If I want boring coffee I will pay £2 less and get one from...

Well I have been using Costa for years now daily. I discovered forest town costa as that is closer to me. Last year it was great and now its just horrendous I have bit my tongue way to many times now and today was my final straw when a certain member of staff made my freind feel at an all time low with her rude shit attitude towards him he is not English but speaks fluently he visits every single day without fail and has been doing so since Costa was opened the coffee machine has been broke since the beginning of the weekend he had been visiting Mansfield branch so was unaware of this he place his order without checking the door and the small red head/ ginger girl however supposed to describe her told him did you not read the door with a face of stupidity towards him. Now correct me if I am wrong but Costa is supposed to be a place well respected place to drink coffee and feel relaxed. That's is supposed to include well mannered staff. I'm am absolutely disgusted and will be visiting tommorow to speak to someone higher up as if this was my staff treating a very loyal customer or any customer for that fact with this much lack of respect she would be gone. All the other ladies try their hardest but personally they need a new manager as the one that is there doesn't...