Saffron Restaurant — Restaurant in Metropolitan Borough of Solihull

The quality of service here is absolutely atrocious; we had entered the lobby where we asked for a table. We were told to sit down by a lady, not at a table, on one of the lobby chairs. We waited for around 10 minutes, where we had to remind them that we were waiting for a table. The man at the reception, then went to prepare the table and call us over. Once we had sat down, we were handed the menus and then the waiter had left us! No question of drinks! We had waited another 15 minutes for our waiter to come back and he didn't, so we decided to walk out and leave.

Overall, if you are a person who likes quality of service, then I do not recommend this restaurant. I cannot say what the food was like, but I have heard from friends that it is okay. You're better off ordering a takeaway from this restaurant. I would recommend "Kismet", their table service is 10 times quicker (30 seconds).

The staff at Saffron have no care for the quality of service they provide to their paying customers. Like other reviews have said, they want your money and then you can leave. Saffron's Management should do their best to rectify their staff's behavior.

REPLY TO OWNER: "Restaurant have always had a waiting area on reception where mostly customers have to sit and wait if they don't have a booking". I know how a restaurant works, and I was expecting to sit in the lobby because the front did look full. I am NOT complaining about this. It was more of the attitude your staff gave to us. No way did your waitress use any manners at all, and it was not a request. She told us to sit "over there". In addition, you say how you did not have any tables full for the next 50 minutes, we were not told this when we arrived. Do your waiters and waitresses' not know their greeting procedures? Incase you didn't know, you welcome them to your restaurant, ask them how many people are eating, tell them the wait is 50 minutes, and then politely ask them to take a seat in the lobby. Do not tell them. Like you said "request" them. When we were seated, we were not welcomed with "would you like any drinks?". Even though you say "We give a few mins to the customers to decide what they are having we don't rush them out customers come to eat and relax.". Although this is true to ordering food, most customers know what drink they want or usually have.

You claim the restaurant was packed, yet where I was sitting I could see two or three tables clear. Does this excuse for poor quality of service and the attitude from the staff? No.

At no point did I say that a 30 second seating should happen. I was making a reference to how long we waited in comparison to another restaurant. You are twisting words. And yes, I know there was some exaggeration in my review, mostly out of frustration.

No where, have you accepted for the poor attitude your staff have given to our party. Unless you want to respond with a good reason why, then you should own up to it. Do not claim that you are the best restaurant in the area, when your the only restaurant North of Water Orton Road. To add, a good restaurant would have better spelling and grammar than what you're giving me. Your menu even has a spelling mistake on it! Responses with "mins", "incovenince", "restaurnat", and "experince". And the spelling mistake on the menu should say "Dietry Restriction". You should also work on your sentence structure.

"We have requested you to wait in the waiting area your table will be ready soon which makes you quite upset why i have to wait Dear Respected sir pubs have different way as soon you walk in jump what you see empty, restaurants work different way without bookings on weekends waiting time is 45min or more sometimes." Struggling of what your intent was with this sentence. Maybe a sarcastic comment?

One thing we can take away from all this, is that your response was childish. Also, I'm not quite sure that people get upset over waiting? I'm a patient person, but not patient for those who have a poor attitude towards...

Attended here on 29/10/22 as a group of 10. We were celebrating my partners 60th birthday. Although the food was lovely the evening was spoiled by them bringing out the 60th birthday cake significantly damaged. It was brought to the table with no apology,reference or explanation as to what had happened to it. It was as if they didnt think we would notice. Prior to this we had witnessed a heated argument in the restaurant between management and a waiter, resulting in the waiter being slapped in the face . We believe this was most likely in relation to the birthday cake. Regardless of the significant damage to the cake no one deserves to be publicly assaulted by their employer . I did question what had happened to the cake but didn't really receive any explanation. I was expecting them to offer some discount off the bill as this was an expensive specially made cake, or even maybe some drinks for our party of guests but they offered nothing. Not wanting to make things worse for the waiter or to add to the evenings down turn we didn't persue the issue any further. Very poorly handled and ruined what was a...

The food is okay, but not the best.. they dont make it desi style spicy unless you ask.. service was a big let down! Booked a table and were seated 40mins late.. the main guy at the front was constantly telling us 'two mins' but forgot about us and he was letting other people walk in and be seated.. Waiters were not that polite to us as they were to other people.. they brought our food out late and made us wait for a long time.. I was constantly asking for the waiter but I noticed how the same waiter was asking other tables if they're okay but left me and my family to one corner and didn't ask if we were okay.. I felt some type of discrimination towards me and my family as we were the only Asian people there considering the workers are asian themselves.. .. I will not be returning to this place ever again! There are far more better places out there with good customer service skills.. And better food! Also the atmosphere here is horrible.. so loud you can't hear...