Starbucks — Restaurant in Metropolitan Borough of Solihull

A very shocking visit today. We arrived and promptly ordered 2 take away drinks. There was 1 person in front of us waiting for their drinks. It was clear there was a young girl with glasses who was new or in training and she was the only one preparing drinks in a team of 5. We watched as more customers came in, orders taken and then 2 girls walked out the back in conversation laughing. A third girl with the badge ‘Charlie’ looked like she wanted to join them (there are more customers now waiting at this point) and she then took a strip of stickers that were coffee orders (around 6), gave them to the only girl working at this point and said “I’ve got a present for you”, laughed and walked out the back to join her friends. It was very obvious behaviour so I timed how long she was gone and it was 7 minutes. The other 2 young girls didn’t return. I’m the meantime an older ethic lady was taking orders and clearing a very messy display/working area whilst the coffee maker was clearly struggling. I knew we would be in for a wait. I counted 12 of us waiting for drinks with only 1 person to make them. When “Charlie” returned, clearly she wasn’t on break she then shouted with aggression what people were waiting at the entrance for and informed that the queue was to the left. A few then responded saying that they did mobile phone orders and I think she realised that things were not in hand. She then took ticket after ticket and out of a machine and just handed them to the only girl making drinks and it appeared like she was telling her off for being slow. It was so uncomfortable to see. I really wanted to say something it was so unfair. “Charlie” then left the girl with the tickets and started to steam milk. Then to my amazement got her phone out of her pocket, looked at it, turned the milk off and then went back out the back - possibly to send a text or make a call. When she returned she didn’t even go back to the milk she had started to steam, instead went back to the girl who was on her third iced coffee at this point and still telling her what to do and not helping. Finally she then wiped her nose with her hand and continued back to the milk steamer to prepare and handle people’s drinks. Now it may seem I’m nit picking but as we were stood there at length we had nowhere else to look and it was just unbelievable and unnecessary. I suppose it is easy to look busy than be busy. Coffee was nice. 5 star...

If i could give 0 stars i would. The staff didnt seem to care. Almost all tables covered with dirty dishes and rubbish from previous customers and the outside seating looked like it hadnt been wiped all day. There was only one person serving and making drinks, whilst the other worker (yes doing date checking and prepping magic bags) didnt jump on the till to at least help serve until there were 5 other people in the queue before continuing with what she was doing. Behind the counter was littered with rubbish, sticky counter tops and they had left, i presume, the syrup for the dragon fruit drink in open cups on the side where customers collect their drinks. The female worker kept running her hands through her hair (which only the top half was tied up) and touching her face, whilst making drinks and handeling food. This store is supposed to have a 5 hygiene rating and just looking at the store, i find that hard to believe. This is the 3rd time in a row they have messed up my drinks order for myself and my partner. Every experience ive had in this store has been disappointing given the expectations ive come to have from other...

Coffee was lovely. However, the staff at (multiple) times could not be seen anywhere. They were all out the back somewhere whilst tables were left uncleaned and covered in cups and plates left from previous customers. My partner and I had to clear our own table - moving 4 mugs and 2 plates, and other tables were covered with dirty cups and plates and leftover food/drinks. Multiple customers came in after us and had to sit at tables where they had not been cleaned after the previous customers. The staff at times could be seen just standing at the counter (no customers to serve) staring into space and avoiding cleaning up the mess, or chatting with one another but not working/doing anything. Big let down in what would otherwise be a nice place to go for good coffee. It took over a whole hour of us being there before anyone came out and cleaned the tables that were already dirty when we'd arrived. Have management forgotten to train their staff around the cleaning and hygiene of...