Papa Luigi Dial-a-Pizza — Restaurant in Milton Keynes

Ordered here for the first time. They delivered the wrong pizza with someone else address on it . Called to say there's a mistake but they basically said they were to busy to care and said "can't you hear the noise behind me" insinuating they were too busy and lots going on in the kitchen. You would think from his tone and the way he was talking to me that it was my fault. The man came to pick up the wrong pizza from mine and I asked him is my order in the car and he said " no , I don't where your order has gone " then he left . I then called back where I spoke to this rude individual named Andy who told me " I need to wait until the driver gets back to the depo to sort it out" and kept calling me boss . I asked the question if my pizza had been delivered to somebody else's household he said " No " mine was actually in the front seat with the driver which was a total lie. When the driver came back with the correct order I said "why did you not give me it when you last came " and the driver replied with " I delivered it to the wrong house, just had to go back and collect it " Big liars . Andy Kept saying " I can't have lengthy conversations " when calling for my pizza and kept saying " I'm busy I'll call you back " which he never did. Disgraceful service all round and felt the people were so rude on the phone as they didn't care that my order had been mixed up. Never never never again will I order from this company as rude, dishonest, and very disappointing . His name is Andy so stay clear he dont care and should be sacked as you wouldn't get that in any other professional...

The quality and taste of the food is impeccable, always delicious. The service is also okay, except that sometimes they say that you have to wait 10 minutes for the order and it is 20 minutes in the end.

There is a bit of a scam on the website of the restaurant when it comes to "Buy one pizza and get one free" Because, for example, the price of a 15-inch pizza in the restaurant costs £9.99, and on the website during the "promotion" the price of the same pizza is £28.00, so this is a big fraud on the part of the restaurant. The price of £28.00 for the same pizza, which costs £9.99 in a restaurant, is an exaggeration, especially since it is a "Collection" order and not delivery.

This puts the place in a really bad light, a person who doesn't know the prices in the place and orders for the first time through the website can be fooled by the alleged promotion "Buy one and get one free" and And this is...

Pizza is nice but man who answers the phone is very rude. He rushes you when your ordering and called you babe and darling (yuk!) Chips are nasty and taste microwaved. And delivery drivers are also rude! Was given liquid ice cream and asked for a refund. Rather than them just putting it back on my card they want to come and collect the ice cream another day in the week and refund me then... if they think I'm gonna keep the ice cream in my freezer whilst I wait they have another thing Coming

UPDATE: they never showed up to refund me so the ice cream went in the bin. I called them to chase this up and they said they would give me a free ice cream with my next order... I've now been told this wouldn't be the case and the manager shouted "I have a business to run here we can't just give away free food" I will never use this...