Ashtead Charcoal Grill — Restaurant in Mole Valley

Always been good food but recently gone onto Uber Eats and is not managing the surge in orders well. Absolute chaos tonight. Could see about 20 tickets from Uber Eats on top of the regular ones. Walked away without my order that I had phoned in, didn't fancy the long wait. Guys were so up against it, could see orders were being thrown together pretty slap dash, so waiting another 20 minutes for something not up to the usual standard didn't seem worth it. Went next door to the fish and chips and walked away with my food in 10 minutes. Shame really. There are tools for restaurants to manage influx of orders onUber Eats. I suggest you guys get those up and running and take the pressure off. Unless it's just greed. But you will lose customers if you carry...

Saw worker wipe sweat of his head with his hands and then touch food. I called on the phone and they said to be there in 10 mins, I got there and they ignored me, kept asking me what I ordered, telling me to wait, but never even made my food, I was there for 20 minutes while other people who came after me got their food first, I am a teenager so maybe that’s why. After 30 mins wait, I kindly asked for a free drink as I saw others get free Baklava for the long wait, but he rudely shut me down and ignored me, the worker who did this was a short and chubby man, most likely of Turkish descent, with a shaven head (looked like a sweaty meatball) and he treated me different to all the other customers...

So disappointed that ACG has been taken over / bought out and lost everything that was good about it. Their food is just so bland now. The grill itself has to have a hot portion to really sear the food and a cooler side to cook it through. Yes the food is cooked but not in a flavourful way. The hummus was dry (now in little pots), the salad prepped before the pitta and meat, not cooked with any veg on the skewers. All in all, a by the numbers kebab, which is okay but nowhere near what it used to be. In desperate need of completing the renovations, plus lost contact with the local community, e.g., no sponsorship of the local youth football teams with shirts...