Papa Johns Pizza — Restaurant in Mole Valley

The worst service EVER!

Phoned the store after an hour and 10 minutes as our pizza had not arrived and was put on hold... and left on hold... so i hung up and called back. When i eventually got through and asked about my order i was told that it wasnt even in the oven yet as there was a lack of drivers. So after some discussion i told the store i would go pick up my order and they offered the pizza part of the order for free. You think the story would end here right? wrong!

Off i went collected my order and was told there was an extra pizza for me and that my whole order would be refunded. Great i thought a little inconvenient but hey at least i get my pizza. On getting home i opened the boxes to find three pizzas, none of them were what i had ordered and on looking at the labels on the boxes they were all for other customers, with all their details provided to!!!! Just to make it worse everything including the sides were just luke warm.

"love your pizza or we'll deliver you another free" they say, well based on the above you wont love your pizza because it will be someone else's and you wont get it delivered either.

Funnily enough i wont be ordering form papa...

I LOVE Papa John's. Moved to Ashtead and this was my local branch. Sadly, I can only echo what others have said. Delivery Driver was working his first shift and got completely lost. The Pizza turned up after 1 Hour and 20 Minutes after probably being out of the Kitchen for around 50 Minutes. When it finally arrived, it was freezing cold and would have been like chewing a brick. I was disappointed, but mistakes happen. I didnt accept it and said that I wanted a new one made and sent out immediately. I then received a call from the Supervisor. I expected him to be apologetic about the delay. Instead, he said "Yeah, I've checked it and it's fine" in an aggressive manner. I told him it was stone cold and unacceptable. He doubled down and said "No, it's fine". He called up just to argue the toss! I told him to cancel and refund my order. Avoid them like the plague. If you want to order pizza around Leatherhead and Ashtead, Pizza Hut next door, although not as good as Papa Johns, is...

The absolute worst customer service I have ever experienced.

I had issues with an order last weekend - It was late, cold and had a stale cookie instead of a brownie.

I phoned and spoke to the manager who apologised and said I could have a £10 credit on my account.

When I have phoned this evening to use my credit I spoke to the same manager who conveniently could not find any record of me ever ordering from them or the £10 credit (even though I order regularly). He then proceeded to become very rude and refused to give me his name.

I am absolutely disgusted at the way I have been treated when trying to place an order and use my credit which apparently now does not exist!

Its a shame as I love Papa Johns but this branch is ran by an...