Positive points: Accomodated me even though they were 50 mins before taking the last order. The location is accessible, staff were polite, fine dining setting
NEEDS IMPROVEMENTS: 1- Over-all damp smell when you enter the restaurant, they could consider checking with an independent professional to improve the condition of the premises
2- Salty sauce of scallops (£8+ value, three pcs presented in shell) , one scallop was un-cooked, called the attention of the waitress, they replaced it but appetite was lost
3- Salty soup of Tom Yum soup, left few seafoods with soup 90% left
Bit short in expectations, for the value and experience doesn’t match well, this visit is not worth at this time, i hate to leave negative reviews but pls take this as a room for improvements, i did explain positive points as well to...
Read moreThis was our 3rd or 4th return visit to Britannia Thai, visiting this time on Thursday, 25th January 2024 for 6.30pm. The service & warmth from the two staff members were delightful. Food - absolutely delicious especially the Weeping Tiger which I had and the Tom Yum soup, which my husband had and that, apparently, was seriously hot - a good thing in my husband's eyes! I was particularly impressed that when I asked if it would be possible to have a side dish of stir fried vegetables rather than as a main, the gentleman member of staff arranged for this and the dish was gorgeous. Thank you for a lovely evening...
Read moreVisited this thai restaurant in Brockenhurst, quite busy. Ordered our drinks and starters .both great. Got my main course but my wife had to wait 10 mins for hers to arrive. Being a gent, I flagged this up with the manager, whom promptly sorted things, however no recompense or money off , something a good businessman would and should do to set things right. Food wasn't exiting and my chicken was bruised ' in places. Paid the bill with manager but any conversation or pleasantries were short lived and slightly rude , so needs the same effort as asking if we would like coffee or...
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