Subway — Restaurant in Newcastle-under-Lyme

“I’m not going loose my job over some meatballs”! Non existent customer service. Spent £39 on an order for it to arrive wrong. No form of contact was made to me to pick an alternative as that’s a breach of GDPR apparently. The sandwich maker just decided to pick what he thought was nearest to my order. No consideration for allergy’s etc. When I called the store there was no answer so I decided to call the petrol station itself. When they answered I explained the situation for the subway server to shout in the background “I’m to busy, tell her ring back in a bit”. What good would that be? Id still have no food “in a bit”. So I went down to the store and spoke to the subway team member. When I walked in the store he had an attitude with me from the start! I explained my situation he said your solution is to ask for a refund off Uber. No offer of an alternative sandwich to my liking. He said it’s company policy to give you what they think is best. They are not allowed to contact you to make you aware that the items you’ve ordered are out of stock. When I questioned this he got aggressive and stated how he would not loose his job over contacting me. He explained that what would be the point in him talking to me on the phone prior to me coming to the store when he’s just told me my solution after I have spent time and petrol to try and resolve this situation. He accused me of having an attitude and that there’s nothing he can do to help me because he’s busy with other customers! I explained iv worked in customer service for years and this is not how you treat people, he then began to argue with me. After going back and forth and getting no where,. He came at me with “I’m not going to loose my job over meatballs” WOW! Is that the type of employees you want representing your brand? He refused to give me his name, said he has no contact details for a manager or head office! I will not shop there again and would advise others to stay clear. Clearly this guy needs re training, I am honestly mortified by the way I was spoken to....

1am writing to express my dissatisfaction with the service I received at the Subway location inside the Asda Express petrol station on August 11, 2024, at approximately 9:30 AM. During my visit, approached the cashier to place an order for a 6-inch breakfast sandwich. However, I was asked to wait while she completed her tasks. I felt that the way she spoke to me was dismissive and unprofessional, leading me to believe that I was being discriminated against. Additionally, observed that she did not follow Subway's food serving rules and regulations while preparing my meal. 1 value quality customer service and expecting that all customers are treated with respect and fairness. Unfortunately, my experience fell far short of these expectations, and I left feeling disappointed. I hope that you will address this issue to ensure that future customers have a better experience. Thank you for your attention to...

Jerin Shalu is known for making the best Subway sandwich, crafting each one with precision and care. He perfectly toasts the bread, layers the ingredients with expert balance, and ensures every bite is packed with flavor. His attention to detail means no topping is out of place, and the sauces are spread just right. However, there’s just one problem—he’s painfully slow. While others have already served three customers, Jerin is still carefully arranging lettuce leaves like an artist finishing a masterpiece. The wait is long, but those who have tasted his sandwiches know it’s worth...