Chucho's The Real Mexican Food — Restaurant in Newcastle upon Tyne

Very disappointed! We used to go to the first shop around the corner however after experiencing not so good food a couple of times whilst they opened a new shop elsewhere in Newcastle we decided not to go back!

A few of our friends have been on and on at us to try again since they have opened around the corner, they said the food is outstanding, fresh and full of flavour!

Last night we placed an order for quite a lot of food to be able to try in the comfort of our own home. Order was running late however, we didn’t mind as we thought to ourselves it would be nice hot and fresh food.

We live literally 5 minutes drive from the shop. By the time we got home and opened the food most of it was cold apart from the outside of the burritos! Rather than put the food in the microwave as suggested by the owner we decided just to tuck in and eat it as it was.

Everything tasted the same, dry, no bang full of flavour we experienced when we first started to go! Everything was as bland as you could imagine and very dry! The burritos ended up in the bin because they where just very dry and tasteless! I wouldn’t usually leave comments about a business however, we spent a lot of money and were looking so forward to this meal.

What a shame! So many good quality takeaway/restaurants start with good intentions then it becomes about the profit! £6 for 3 tacos when we first went now it’s £9/9.50/10. inflation I get but when your receiving less food and the quality has dropped massively then that inflation becomes a rip off! Also can I point out service charge in the UK is illegal, you can’t service charge for the use of debit or credit card however, 0.50p was added to an already pricey bill!

I hope this is taken as constructive criticism and not as an attack on anyone, we honestly hope that the food will go back to when you first opened and love for your venture was still...

First time customer ....

The take out food was beautiful but two of my family members both agreed that they would've liked a little more filling in their burritos 🌯 which were a little on the thin side.

My tacos 🌮 were beautifully presented and absolutely delicious (which is exactly what I expected) but the tiny little boxes they used for the three portions of chips (which cost a whopping £10.50 in total - £3.50 a portion) left me feeling rather hungry and a little disappointed 🍟. I'm not a big eater which is why I decided to have the tacos but I can't EVER recall having such a small portion of chips in my whole adult life. I think the boxes are the same size as the ones they use in Nandos for a portion of takeout hummus.

I have awarded 4** because despite the gripe I had with the size of the portions the food was exceptional quality and the presentation on the taco's was outstanding (and I strongly believe that good food should be commended), however, I deducted 1* as I feel that overall I did not get value for money in relation to the chips (and the lack of filling in the burritos which were very tasty but a little lacking in some of the ingredients).

I still recommend Chucho's to anyone who would like to sample some of their Mexican cuisine (as the food is exceptional) and I would definitely buy their tacos again without a doubt.

I'm not sure I would purchase their chips or burritos because of the reasons above...

Went here on Friday night (I’ve tried to contact restaurant directly about this but can’t find an email address). 1) they didn’t have our reservation so had to wait around for 10 mins whilst they sorted us a table - no apology / drink offered 2) sat down for 25 mins before we got up and asked at the bar if we could order a drink, we were told someone would come to the table to take our order but had to wait another 10 minutes whilst the waiting staff cleared tables that no one was going to sit out 3) our starter then arrived before our drinks…which arrived more than 45 minutes after we had. 4) tried to order another drink at 9pm and was told bar was closed so only beer (it wasn’t - another drinks was brought). Food was fine for the price we paid. We had a chat with the waitresses after - who had been working very hard but clearly not trained yet - one it was only her second shift. Definitely needs more staff and support for existing staff as this was probably the worst service I’ve had in...