Three Mile — Restaurant in Newcastle upon Tyne

Terrible. The service was shocking. We ordered our food and the starters came but they missed one and we had to wait for it to come by which time the hot ones were cold. We ordered drinks and I asked for no ice but it came with ice and my husband's pint was half froth so he sent it back to be filled. The food arrived again in dribs and drabs and our friends chicken burger was black burned so again we had to send it back and wait to eat together. It was "ok" nothing special. We noticed the table next to us were having the same thing with their food and service. I asked to speak to the manager as we had waited for our bill and it didn't come. I explained what had happened so she went off to the kitchen to speak to the staff. She came back and said she reduced our food bill by 20% and had taken the price of my husband's pint off. I went to pay and noticed a service charge was added to the bill which was an absolute joke. Reading the bottom of the receipt it says a discretionary charge is added to tables of 8 or more ???? Ours was a table of 4 and I asked for it to be taken off. All I would say is read your bill as it's quite sneaky and wonder how many people miss it when they pay and leave a tip on top of it. All the staff kept saying was "sorry, we are really busy" Your Public has seating for people to eat and drink. Your staffing issues shouldn't be impacting on your customers experience. We won't...

Ate twice at Three Mile while on a visit to the UK & a 5-night stay at The Great North Hotel (on premises). Visit 1, party of 6 - Tuesday Jul 25: Tandoori Chicken Flatbread was FANTASTIC; steak was tough & rubbery; Kerala Coconut Curry w/ cauliflower + added chicken + rice was excellent. Visit 2, party of 4 - Fri Jul 28: unfortunately, we waited the better part of an hour for our food. Not enough servers, and it was extremely noisy (busy celebratory evening). Manager came out to discuss and offered a free round of drinks along w/ heartfelt apologies - absolutely lovely manager. I apologize, but I did not get her name. Curried cauliflower was missing mango sauce, fries & the salad greens I had requested - all which the manager immediately brought out. Again, the Tandoori Chicken Flatbread was OUTSTANDING, w/ a very generous portion. It was like a huge pizza with very imaginative toppings. Highly recommend this restaurant. Would like to reiterate that the manager was truly great and is an asset to your establishment. With appreciation, from...

Do not go here if you want to have fun.

We came here on a well deserved work night out (we are all nursing staff) and because there were many of us the bouncers were constantly in our space which was very uncomfortable. At the beginning of the night I had already had my own personal issue with the manager whereby I attempted to show my proof of purchase of drinks and was accused of ‘waving it in his face’ even though I was seated and he was about 2 steps away from me. The attitude from this man was horrendous. I felt like a number of us were labelled as ‘too drunk’ and therefore he thought he could speak to us however he wanted however once he realised we were not that drunk he immediately became very polite and totally changed his tone.

As the night went on we were then refused drinks and appeared quite happy about this and was very unreasonable.

Poor management who abuses the little power that he has. Such a shame to loose customers when you’ve just spend millions on...