The Days of the Raj — Restaurant in Newcastle upon Tyne

We ordered using Uber eats, ordering the 5 course special which states you’re allowed “Any one starter, any one main, and one rice dish, any one side dish, any one nan” (however you’re not presented with the option of a side dish). Some of us ordering have different dietary requirements (vegetarian, vegan) and found, to our disappointment, that the five course deal did not have any vegetarian/ vegan options, despite stating any main could be chosen, which would include vegetarian dishes the restaurant offer. Prior to ordering we phoned the restaurant to enquire about this issue. We asked whether we would be able to add notes to the delivery, specifying which curries we would like the meat option to be substituted for; something from the vegetarian section of the menu-not the special menu- which also happen to be cheaper than the original choice (the dishes were D.R Calcutta potatoes, £4.40, D.R Aubergine and Green Capsicum Curry, £4.65). The request was met with no concern from the restaurant and that there would be no issue. Not once was any additional charges mentioned, and we were given the go ahead to order, with the reassurance our dietary requirements would met. We placed our order which cost £75.20. To make sure our request wasn’t lost in the process of ordering through Uber Eats, we phoned the restaurant again just to make it absolutely clear what we wanted, otherwise half of us wouldn’t be able to have their order. This time, a previously unmentioned charge was brought to our attention; after trying to find some reason for why this unforeseen charge was unfairly forced upon us, we were met with half explanations that didn’t fully make sense. Since we had already payed for our food, we were extremely confused- our money had been sent to the restaurant so we weren’t in a position to refuse- we wanted to make sure our food would be sent to us, with the correct dietary requirements. When the order arrived, the (non-uber) delivery driver demanded £3 from us, as requested from his boss. I wasn’t made aware of this £3 charge, it never appeared on the app and I didn’t engage with the restaurant on the phone. Following some discussion with the driver, who didn’t seem too sure himself, he got his manager on the phone to speak to me directly. I was presented with a confrontational and irritated manager who was extremely snarky and didn’t want to listen to my confused questioning of why this extra charge was conceived. I removed myself from this distressing situation by hanging up, and informed the delivery driver (who was polite and understanding) I would not be paying a fee I wasn’t made aware of at any time leading up to and including the purchase. We started sorting through the order believing the issue had been resolved. Alas, we were startled by aggressive knocking on the door which would absolutely have disturbed the neighbours on a Sunday evening. For our personal safety and feeling intimidated, we were reluctant to answer the door, with hopes that whoever was knocking would leave eventually, which they did (after what could’ve been 10 minutes). The harassment didn’t stop there, however. My personal mobile was flooded with calls from the restaurant, none of which I answered. The manager left a voice message which I did listen to, a threat that “further action would be taken” was told to me. Because of the sinister tone in his voice, I could only assume what this means.

The food was alright to be fair to them, and good value for money at that, but not worth the ordeal we were put through -not by a long shot.

Also there was a grey hard boiled egg...

Have been a customer for many years and enjoyed their food. Forgave them in the past when the order was wrong, smashed poppadoms or missing items. However this time, can't gloss over it. Waited two hours for delivery, I rang after 90 minutes to be told food in kitchen waiting for a delivery driver and no, can't say when that might happen. After two hours wait found onion bhajis dried out and leathery - inedible. The three poppadoms were, once again, smashed to pieces and the chicken in my chicken keema dish was tough.

Never had such awful food and crazy delivery time. What's happening DOTR, There is way too much competition out there for you to be operating like this. If I'd been in the restaurant rather than a takeaway customer i would have left well before I discovered the bhajis were inedible. This is all coming from a good place, I'm no professional complainer. So...

Really disappointing meal from Days of the Raj. I have been going here on and off for almost 20 years since it first opened however it has really gone downhill. We ordered and were told 30 minutes for collection, we turned up 30 minutes later and then waited almost 20 minutes more until the food was ready. When we got back home we found that sides were missing, naan bread stone cold and chewy and had obviously been sitting for some time. The korma was tasteless and watery, the saag paneer was inedibly salty. As for the meat, I ordered a lamb rogan Josh and it had 4 pieces of fatty grisly lamb, my partner ordered a korma which had 5 pieces of chicken swimming in watery sauce. The best thing was the kids chicken nuggets and chips! We will be going to the Moti Jheel in South Gosforth going forward where we have never...