Greggs — Restaurant in Newport

Don’t bother ordering from here through Uber or Deliveroo. The staff won’t contact you to ask if you have allergens before putting any old random substitute they have left in your order if they are out of stock of what you actually asked for. It’s standard practice to refund items that are not in stock, not give a substitute to the customer and leave a note on the substitute. We ordered 2 Mac and cheese meal deals, only a drink turned up. Of course the above mentioned replacements we couldn’t eat anyway because of allergies. The note on the food felt more like a kick in the teeth than an apology. Been to this branch a few times and they’re never busy so I don’t understand how a phone call can’t be given to your customers instead of writing on the packaging of the food felt like lazy...

Went on a Sunday morning for breakfast. 2 employees that I could see only 1 serving even though the queue was long. And he was doing everything almost comically slow. I know it’s a Sunday morning but you’ve still got a job to do. 2 bacon rolls we got had no sauce as he didn’t ask (we didn’t think to ask till started eating) pretty sure they normally ask. 2 vanilla lattes that he didn’t put vanilla syrup into. At the end of the day they’re such simple things that really shouldn’t...

Monday 29th Dec 2nd trip today 1 coffee cold assistant did not want to give me another latte..she said I should have ordered a different coffee if I wanted it hotter. We visit Greggs every day sometimes twice the customer service was very disappointing she went red in the face reluctant to give me a hot latte. Gas...