Harvester Borderer Newport — Restaurant in Newport

I visited Malpas harvester today and I felt the need to feedback my experience seeing as it was a roller-coaster, I ordered a nacho starter, breaded mushroom starter, chicken skewer main and chili non carne main. nachos arrived and they were stale, had a replacement and was told they were fresh out of the box and they were also chewy and stale (not nacho chewy, stale chewy) sent the starter back and then waited for 50 minutes for my mains to arrive at the table. skewers were dry, had to leave some on the plate as they wasn't edible. jacket potato that came with my chili was dry, couldn't put my knife through some of the potato it was that dry. chili non carne was wet, had no detectable meat substitute in the sauce and the sauce itself was watery. the waiter advised there was a new menu a few weeks ago but that doesn't make me feel any better because I would hope that harvester wouldn't substitute good tasting food for bad, for any reason at all. was given a discount on the receipt that I didn't ask for but was greatful for, however I'm still unhappy with the food I had to send back in almost the same condition it came to me for £30. I tipped the waiter as the table service was good but the food was bad. finally to address the elephant in the room, everywhere around the staircase that leads to the toilets smelt of the toilets themselves. smells like a combination of urine, feces and sewerage. whilst the smell is slightly subtle, the smell is also distinctive, it became more apparent that the smell was from the toilets when I tried using the toilets but was unable to due to the smell coming from within. I approached the manager quietly and privately to raise this and the manager responded with that nobody else complained and that he finds it "odd but he will look into it". as if the experience with the food wasn't enough to put me off revisiting the restaurant but on top of that apparently I'm the only person who can smell a bad toilet. in terms of whether anybody else can smell this that works in the restaurant, if they say they can't they are either in denial or lying. the smell is distinctive, enough so that walking into the toilets to use them made me gag. it's clearly a plumbing issue, not a public usage issue. I won't be visiting this restaurant again and also I understand what the level of quality should be in a harvester as a frequent others like it and know what the standard of harvester restaurants usually are. discounting somebodies receipt for food they didn't eat because it was bad is not a good will gesture, you're just not charging the customer for the food they didn't eat. but more frustrating is when you complain and you're met with...

Recieved a Birthday voucher (one free meal when another full price one purchased) and decided to give Harvester a go instead of my usual BEEFEATER option. Tour restaurant was quiet with 4/5 tables ocupied. We arrived at 17:40 and seated very quickly. Then waited at leat 15 minutes to be served. We chose a £15.99 set 2 course meal for our 15 year old son & my wife & I chose 2 meals priced at £18.99 each with 3 bottomless drinks. We then waited a further 15 minutes again for our salad bowls to arrive. Our sons starter arrived soon after. We had still not recieved out glasses. After 10 minute's, my wife ventured out to find a waited to ask for them. Our meals arrived about 10 minutes after we finished our starters. Meal was pleasant enough and waitress checked on us. Bill arrived and I was surprised to find that both my wife's and my meal being charged at full price. When I queried this with our waitress, I was told that my sons meal was deducted instead at 10.99 and I was charged £5.99 for the starter. So due to some underhand processes your chain stealthily has in place, I was £8 a loss for the main meal which I felt I should have been given for my "Birthday" as well as losing £2 for the loss if the 2 course meal deal my son had chosen. I explained that I was not happy with this snd the waitress explained this happens all the time and Harvester are known for this trick. Disappointed was not the word. I do not eat out that ofter, once every other month. I will certainly choose your competitor over you in future, at least I know I will not be victim to underhand tactics and loss of money, certainly leaves a bad taste and will voice this should your name ever come up in...

Had a 25% off Meerkat Meals Voucher. Booked online. My first and real gripe is: Why is the smoking area always right by the door to pubs and restaurants. Why isn't it the opposite end of the car park or something. My first and last impression on my senses is the smell of someone's cigarette. Rant over. Everyone was helpful and attentive. We were not left waiting for service at any time, and everyone was friendly. The salad bar was a little underwhelming, but I do acknowledge that it was a very busy time, and after I had filled my salad bowl, I did notice it being replenished. They had run out of the amazing Blue Cheese sauce, which was disappointing, but I had 1000 island instead, and was pleasantly surprised. The main was slightly disappointing if I'm honest. The dirty fries are described better in the menu than they look on the plate, and didn't taste all that indulgent. It's not the fault of the people cooking it, I just don't think Harvester central kitchen have put in enough effort into the toppings. The rib & wing combo was also disappointing. I only had 3 wing's and was expecting much more than that considering the price wasn't that much less than the ultimate combo. However, the wings did taste good. The ribs were not much better than i could buy in Lidl or Aldi and microwave at home. However, they were not bad either. Again, this is not the fault of the people cooking the food, it's Harvester central kitchen as a whole. The food here is "OK", however, I wouldn't eat at a Harvester without having a 25% off...