Subway — Restaurant in Newport

My recent experience with Subway can only be described as an absolute disaster. From missing items to a complete lack of customer service, this establishment has demonstrated a shocking level of incompetence and disregard for their customers' satisfaction. Prepare yourself for a scathing account of my experience that will leave you questioning whether you should ever order from Subway again. To begin with, not one but three items were missing from my order. It's understandable that places can occasionally run out of certain items, but the complete absence of these items was a clear sign of poor management and organisation. I would have been willing to overlook this oversight had it not been for the subsequent series of failures that unfolded. As if missing items weren't bad enough, the salad I requested was inexplicably swapped, admittedly there was a hand written note stapled to the delivery bag apologising, saying they had tried to call me and swapped the salad, and the rest of the missing items weren’t there. But the worst part of this whole ordeal was the abysmal customer service I experienced when I called the store to address these issues. I initially called to inquire about how I request a refund for the missing items and to my surprise, I was met with a dismissive response. The employee on the other end of the line informed me that I would have to go through Just Eat, leaving me to deal with the hassle of rectifying Subway's mistakes through a third party. When I proceeded to explain the additional problems with my order, I was met with indifference and a complete lack of empathy. The employee responded with a casual, "Yeah, we don't have any" when I mentioned the absence of ketchup for the cold cheesy bites I received. Instead of taking responsibility for the unsatisfactory food, they resorted to discussing the matter openly with others in the background, further highlighting their unprofessional behavior. To add insult to injury, when I voiced my dissatisfaction with the appalling customer service, the employee had the audacity to laugh at me before abruptly hanging up the phone. This level of disrespect and insolence is simply inexcusable and highlights the complete lack of training, professionalism, and basic human decency within the establishment. In conclusion, my experience at Subway was nothing short of a nightmare. From missing items to the callous treatment I received when I attempted to address the issues, this visit left me feeling utterly disappointed and disrespected as a customer. I implore anyone considering dining at Subway to think twice and choose an establishment that values its customers and takes pride in providing quality service. Subway has clearly lost sight of what it means to prioritise customer satisfaction, and until they rectify these severe deficiencies, I cannot recommend anyone subject themselves to such a...

It was my misfortune to visit the Malpas Rd branch of ‘subway’ in Newport today, 15th January 2014, where I was surprised by the level of service given by your ‘staff’ members.

I can only assume that your training for new employees encompasses the following: How to ignore customers when they say good morning. To remember that fiddling with paperwork is much more important than serving customers. When serving always remember to look as if someone has recently robbed you of your last sausage. If someone wants a breakfast sub always, always, always launch the egg into the microwave with as much velocity as possible, this adds to the flavour. If you become bored with serving, pass the customer to your overworked colleague to finish the job. Never say thank you, customers will never appreciate it when you say thank you. Remember to be ‘sub – standard’

Sadly this well trained individual wasn’t wearing a name badge so you’ll be unable to congratulate the gentleman in person for his adherence to the training manual on customer service. Although he may be identified by his pants, clearly visible from behind, which said ‘opti’ on them? I assume the rest of the wording will not be ‘optimistic and helpful subway employee’

As we ate our lacklustre subs and created a full cup of coffee from the two half cups provided, he continued to complete his paperwork on the food preparation area (is this allowed?) whilst sucking on his biro. It is possible that the gentleman could be further identified by blue staining to the mouth area due to the enthusiasm of his sucking. If only that level of effort could be channelled into some sort of enthusiasm for his job. Please thank Olivia for at least trying to look cheerful whilst being subjected to working with this retail...

Store closes at 21:30pm but the staff start prepping to leave at 8pm.

I visited this store with a few friends at 8pm. There were two staff members working. When I went to order my sub I was told "we are closing soon." It was around 8:15pm. I asked what time they were closing (thinking google opening times were incorrect, or they must be closing early), and the girl replied saying 21:30pm (1hr and 15mins to go). They were already getting ready to leave, putting everything in the fridge and treating customers like a huge inconvenience. No manners, just pure distain for the job role. I get it. Customer service is a tough gig! But just incase you didn't know, your store closes at 21:30pm. That's when you stop serving customers. I've worked plenty of fast food jobs to know that you need to stay after closing to clean everything down. If you have time during your shift to get started on this, great! But during Opening times your priority should be serving customers. If you want to get home earlier maybe chat to your area manager and alter opening times, or find another job.

Dear subway, I can't add a response to your reply so I'll add it here. When in this review did I say this scenario happened last night?? This is a review from visiting your store a...