Broadway Cafe — Restaurant in Newry, Mourne and Down District Council

I Genuinely don't like leaving bad reviews but for this one place ive decided to change that as I actually feel scammed.

Points below and story after.

SERVERS, unhelpful with questions about food, actively ignoring customers (not just myself).

FOOD, got 4 warm chicken goujons that are the size of a mcdonalds nuggets and tasted just as bland however chips had been good and the small salad appeared fresh.

ATMOSPHERE, absolutely fine.

Story of this post, as a child me and my family used to come here all the time so as a visitor into Newcastle for the first time in a while i wanted to take my wife to a place i had enjoyed as child, we went in and the place was half full (that should have been my first clue as it used to always be packed and Newcastle was really busy today being a nice summer day in a seaside resort. We went in and ordered at the counter, i asked "does the Goujons come with chips" the server says "yes" and we are shown to our table, the food arrived in a reasonable time but mine was warm with my wifes "scalding" (probably being cooked at different times), still enjoyable enough.

Went to go pay and this is what made me write this review, i went up to pay and was actively ignored for around 5 minutes and it wasn't until i called my wife up to pay that we got seen to, we got the bill that confused me initially as it looked like we had been overcharged £3 each.

Bill Food 7.95 Food 7.95 Milkshake 2.45 Coke 1.85

Total 20.20

So i questioned it as we had expected to pay around £15.

Turns out the 4 small goujons dont include chips so what we thought would cost 4.75 ended up costing us an extra 3.20 each.

We feel totally ripped off and i feel its a shame that such a lovely place has gone down...

Food was good, came out hot but most of the chips were tiny and crunchy. Husband's food wasnt as hot as mine though which was strange. Milkshake was sweet, and I did like the added touch of sprinkles. Main issue was the cost. Before ordering we had asked if the goujons came with chips and were told yes, but when it came to pay the price shot up because chips were added. Don't say something is included if it isn't! Plus the takeaway boxes are really weird, covid isn't an issue anymore. The atmosphere is a tad dead and dated. I love retro diners but it needs a bit of love. This was my first time in this diner, went in cause I had heard good things, and I don't think I'll head back.

Edit: Just remembered the food came with a side salad but that wasn't on the menu? So if you order the goujons do you get salad or is the salad with the chips? Or is it an extra too? Most places do goujons with a side and salad, so I don't understand why this place sells 4 small goujons as £4.75. And bad stomach cramps brought the food rating...

Disappointed to read some of the reviews for the Broadway. Myself, my wife and our two girls ate there yesterday. Nothing fancy. No Michelin stars. Just very good suitable menu for a seaside diner. Staff were all young ,nice and pleasant. Food was nice. Priced appropriately. But as a dining experience it has something that you can't reproduce easily. It's a fifty year old business that has authentic history and nostalgia. We ate there some years ago and it was nice to be there again. And I hope to be there again some time soon. I know how much hard work goes into running a food business. Most people haven't a clue how much effort goes into their plate. Anyway, I love the place and I'm thankful to the...