The Ploughman's Barn @ Manor Farm Shops — Restaurant in North Kesteven

I would like to put my point across regarding the fiasco today regarding the food and service we received. Firstly, I ordered the food. 1 tea for one, 1 coffee, and 1 Diet Coke. 2 WARM sausage rolls, 1 bacon and egg bap, and 1 bacon bap. The sausage rolls came out COLD. The baps came out together, but we could not determine which was which, as we could see no egg. The waitress also had the same problem, so, it went back. Was fetched back and we were informed, quite rudely, the egg is there, it’s under the bacon. The said egg was there, but was a solid mass. My friend said to me ,look at this, and put it on her fork. Not once was the waitress involved, until she butted in to the conversation, accusing my friend of being rude. Being as we are both qualifiedcaterers sanctioned by the council, we know when something is not right. The waitress then said all we had to do , was send it back. To which my friend replied not a problem. The waitress then went across the room and called from the doorway, if you don’t like it, leave. Most embarrassing, even the tale beside us could not believe the comment. Rest assured we will not be back. The owner came over, and asked what she could do, to rectify the matter, to which my friend replied, no it’s fine, but the staff comments were...

Not our first visit, but maybe our last one. The food is excellent but the service was awful. My daughter had gravy and fat splashed on her when a new batch of chicken was thrown into the serving tray. No given apology. Had a pot of tea for two, had 3.5 small cups so went to ask for some extra hotwater in the pot to finish off, they considered charging us! And the cherry on the top, bearing in mind we had spend over £150 on dinner and drinks for our table, I took my 3 years old grandson back up to the carvery counter to ask for a scoop of mash potato ( his favourite and a very picky eater) to be asked what we'd paid for because it only includes one small scoop of mash potato. The sour faced lady begrudgingly gave us extra mash but told us it was against the rules! What a joke, the mash was sitting on the side, getting cold as no one was awaiting service. I could not believe giving my grandson one extra small scoop of mash made any difference what so ever. A shame as the food is very reasonable priced and the cakes...

Unfortunately cant give less than one..went for lunch 3 of us all together..no sugar no teaspoon..fair enough the young waitress sorted it..ordered 2 warm sausage rolls..stone cold..I asked a waitress if we could have them warmed up..no problem!! Ordered a bacon bap and bacon and egg bap..different waitress bought them she couldnt see an egg on them neither could I.. so off she went..came storming back..the egg is on there its underneath the bacon..it was there rock hard..I mentioned to my friend the egg was Rock hard and was immediately told by the waitress that that if I wasnt happy to leave..we had paid for our food.. hence to say wont be going back...I am a qualified caterer and would never speak to a...