Caffè Nero — Restaurant in Northern Ireland

Visited on the evening of the 4th March. Staff exceptionally nice customising my daughter's drink, providing a quick & pleasant service. I have to commend the actions of the 2 female staff when a customer tossed her entire tray on the table & proceeded to open a shaken fizzy drink that went everywhere! The staff helped clean up, and got new drinks even though they were being heavily criticised by the customer who caused the issue herself. I felt the staff was poorly treated, having done nothing wrong. Be kind, it...

Caffè Nero at Abbeycentre i absolutely love, great staff and alwaya great coffee! The keep it clean (most of the time) and i always have a great experience. However Caffè Nero at Botanic, jow the staff are fantastic and the seating area is always clean but by God i have never had a pleasant experience in their toilets, absolute filth, last time i visited there was an open exposed nappy all over the floor. Not pleasant, reallt lets down such a good branch and a bunch of...

Was served by a trainee batista which was grand my hot chocolate was not great but the most disappointing thing was the way another member of staff spoke to this trainee in front of customers. As a manager myself I am aware of how important the public face of a company is and I was embarrassed by her attitude towards her colleague, she even smiled at the other member of staff as if proud of her ability to belittle others. Sorry but this will make me think twice about...