KFC Londonderry - Lesley Retail Park — Restaurant in Northern Ireland

I absolutely love KFC and unfortunately this is the only one in Derry that I know of. I’m not exaggerating every time I’ve ordered there has been something missing it’s actually a joke I was missing £10 worth of stuff once and obviously I’m going to say to them, I ended up going over the door was locked so I had to go in the drive through and then someone behind us in the car reversed out and told us it’ll be at least an hour waiting and there were about 5 cars (ended up leaving didn’t get sorted). Any other time I’ve ordered there’s the dip missing and that’s the worst, sitting eating dry food, they missed out my rice and there’s always something missing I don’t understand how they can’t get it right because I work in fast food and yes we do get things wrong but if you call up and say then we can help you out, but the difference is that they’ll make you come get it they won’t send it to you (knowing you won’t so then they make money off of that). Probably will get out of here again if I’m being honest because as I said we only have one KFC but I know for a fact I’ll be disappointed Colonel Sanders would be disappointed! It’s the staff, they need new staff because that’s a disgrace, have some common sense like it’s really not that hard. I’m only after looking at other reviews there now and they’ve had a similar experience as me that’s a joke this KFC shouldn’t be standing really need to wind it in the neck. They do it for money...

The location of this KFC could not be more scenic, it's right on the banks of the River Foyle as it opens up into Lough Foyle, and yet as soon as you get off the path and onto KFC's property, it is absolutely disgusting. I've never seen a car park in Ireland that is as filthy as this one. Derry is a very clean city compared to most on the island, so it's even more noticeable against the backdrop of the rest of the city. Not to mention they have a big "we're hiring!" banner with positions and hourly rates, where not one is above the current minimum wage.

Needs some sorting out, to say the least.

3 Stars is because the food & service are spot on, much better than you'd expect from seeing the outside of the place.

Edit: The day of this review, they removed the banners with the out-of-date job vacancies, it even looked like things were improving for a bit. The car park started getting tidied a bit, at least.

The store has been closed since the first week in July, as you'll see, they're still responding to comments about the store being closed, but as of 22/07 they have not updated the status of the store to show that it's closed. They say to find another KFC on their website.. This is the only KFC in Derry, I don't think anyone's going to Omagh or Coleraine for some chicken.

TLDR: Go to...

Walked in to order a takeaway for my family on my sons 10th birthday. We visit this kfc once a fortnight as treat for my children costing £30 +. After ordering on the touch screen I waited patiently while I watched people who ordered before me get served first. Throughout my visit I couldn't help but notice what looked like a male senior member of staff casually leaning over a till talking continously to a girl. This guy with a black baseball cap covered in badges, glasses and the white teeth had not one care in the world as other staff frantically made up orders for customers. Forgive me but is KFC not a multi national company with standards that employees must adhere to!? This was more like a local corner shop selling newspapers! Does KFC not have quality checks on food being prepared and served to the public? When returning home, the order was completely wrong, food was missing and everything was cold and couldn't be eaten. Disappointing was an understatement. As a public facing organisation with questionable standards in appropriate staffing, you out did yourself this evening. This sort of information should be passed to senior management to return the quality of both staff and...