The Cellar Restaurant — Restaurant in Northern Ireland

I decided to take my wife out for dinner on St. Valentine's night and decided to eat early so went for The Early Bird Menu. We were pleasantly surprised by the decor and ambience of the place and a roaring fire. After being seated we were brought a jug of iced water and left to study the menu. A very pleasant young lady came and took our order. I had Chicken Wings which were very tasty followed by a 6 ounce Rump Steak my wife also had the same and the steak was big enough but when we tried to eat it it was tough and very chewy. I called the waitress and explained and she said if you can't eat it I will take it back and let you have something else. A few minutes later back came a male waiter with the same food and virtually threw it down on the table and said it is what you ordered and what we were having to eat. For the price of it £11.95 each what did we expect and he was not going to let us have anything else to eat. We tried to eat it while it was warm but most of mine was not eatable at all. My wife had opted for dessert and had Banoffee Pie. We also had a glass on wine at £1.50 each which was quite nice. We were given our bill and went to pay and it was the same male waiter who never spoke while taking the money and when we had finished our transaction my wife did comment to him that she found him extremely rude. He just shrugged his shoulders and said for the money we paid what did we expect and who did we think we were. I was very enraged at this comment and my wife asked whatever happened to customer satisfaction. We said we had hoped to return as we had a few days left in Ballycastle but after that no way would we return he put his arm out and jestered to the door to leave. Needless to say we shall not...

I don’t usually leave reviews after a meal but due to the awful customer service on top of the quality of food I feel the need to let others know in the hope they don’t waste their time and money here.

I ordered the chicken wings for a starter. I was immediately disappointed as I was served 3 wings that were clearly store bought frozen battered wings, poor quality and quantity. When I bit into them they were cold on the inside, mistakes happen so we discretely and politely informed the man on the front desk, he replaced them grumpily without an apology. This was disappointing as we were unable to eat our starters together.

My girlfriend ordered the chicken as a main and it was pink and squidgy in the middle as you can see in the picture, we don’t like to cause a fuss so didn’t want to complain a second time and I shared my steak with her. She also ordered a Prosecco and was given a different type of wine entirely which we only noticed after opening the bottle.

As we were leaving my girlfriend said she wasn’t happy with the experience, told him about the issues and asked politely would it be possible to have the bill amended and we were bluntly and rudely told “no” and nothing else. Even with the cold starter, Salmonella chicken and wrong drink orders we would have put it down as a bad experience but because of how rude the man on the front desk was we feel we have to leave feedback.

They advertise themselves as ‘Ballycastle’s best kept secret.’ Unfortunately, my experience suggests that it might be more accurate to say it’s...

Given a table at 6.20 and told could order only a La carte not early bird (5-6.30). Waiting staff, girls were friendly, lovely and efficient. We ordered sesame chicken, duck and for me beef stroganoff which had a strange unpleasant smell when set in front of me. I separated a piece of meat to taste and it was off but had to ‘spit’ it out as quite foul. Told the girl who without hesitation took it away and brought the menu for me to order something else. She had hardly left the table when the same man, thin with grey hair came to the table. Didn’t introduce himself but immediately stated in an abrasive, rude tone that their meat was bought fresh from local butcher and that it was likely the Dijon mustard I could taste in the sauce. I reiterated that the meat was off and both myself and my daughter had tasted it but removed both pieces and put them in a separate bowl. He said there was only one piece in the bowl. I suggested he taste the meat but he continued to state the meat was fresh. He was quite unpleasant and never did he apologise. I ordered duck and it was beautifully cooked. Our meal was not as relaxed and enjoyable as it should have been and I would not recommend eating here as complaints are unacceptable. I paid the bill £76 and will never eat here again. His attitude...