Costa Coffee — Restaurant in Norwich

I think I have just found my favourite Costa Coffee in Norwich. It is not over run with crowds there are comfy chairs to sit on, it’s clean, the coffee and toast are nice and the staff are polite all with what you would call little chef back ground music playing quietly unlike some Costa’s where you have to shout to talk to your girl friend who is sitting right beside you and all you can hear is the thump thump thump of the music, this Costa is completely different and a breath of fresh air. The parking situation...... well there isn’t one, there is plenty of parking outside. Unless your one of these petty people that doesn’t like to walk and park right outside your shop there are hundreds of parking spaces for all shops within the shopping estate. I can guarantee that I will be back to this Costa in the future and swapping it for my usual one which is the Costa in Tesco Blue Boar Sprowston which has dirty tables continually long ques, always run out of food even though they are in a middle of a Tesco superstore and even more frustrating they have a delivery every Saturday lunch time when everyone is queuing up and you have this delivery guy trying to push 4 trolley loads of huge stock through the cafe not very wide isles ( not past ) but through prams push chairs peoples ankles . Every time I have said something to the counter staff they just said it was a delivery they needed to stay open !!!! Hello I can see that, why not have a time window on your delivery to get it earlier in the day when less busy or order the day before. I’m just happy and elated I have found a Costa that is safe clean relaxing . Would recommend to family friends and...

Please note. NOT DOG FRIENDLY. Despite Costa having a general dog friendly policy we were turned away today with our very well behaved pooch. Apparently, despite being outwardly no different to any other Costa, with no such information in the Costa app or anything obvious online to clarify I was informed they are a "franchise" and as such that particular store doesn't allow dogs. Frustrating, as the weather was awful and we'd walked there specifically for a coffee out of the weather whilst our car was MOT'd nearby.

Seems despite Costa policy it's an utter lottery as to whether different venues are actually dog friendly or not. This one is very much not.

Very confusing as we've taken our dog into many others with no issues. Having been to this one before without the dog they seem happy to accommodate annoying people chatting away on their laptops and phones for hours in teams meetings and business calls whilst nursing a single coffee - rather than accommodate a well behaved dog? I know what environment I prefer. I once had to sit next to someone at this particular franchise for 45 minutes whilst they jabbered their way through a budget meeting! Yet my dog can't come in and sit quietly whilst we enjoy a coffee?

For any dog owners that end up here, we were happy to discover the Hungry Horse on the otherside of the carpark is dog friendly, much cheaper and were happy to have...

Came here with a 4 year old today. Waited in the queue, ordered drinks, waited for drinks to be made, all as usual. Got to the table and 4 year old needed the loo. Took him over only to discover that BOTH toilets are out of order. Considering they can advertise for staff on the door, they could definitely tell you there are no toilets. Asked staff who said there are no toilets and they didn't tell us before taking our money because "it's a delicate situation". Had to trek over to the back end of Asda to find toilets, praying all the way that the boy won't wet himself! Meanwhile all drinks were getting cold back at Costa. Absolutely astonished, they obviously care more about the ££ in the till than customers...