Shiki — Restaurant in Norwich

My wife and I went as walk-ins, they were too busy to seat us so asked us to return in 45 mins and took our name. We arrived and they were extremely busy and seemed rushed, which is sometimes a worry. However, we were politely and promptly made welcome. We were a third into drinks when they took our order. We decided to share small plates and I'm glad we did! The food was nothing short of incredible!! There is something about asain food that is very difficult to replicate at home, my hypothesis is that the shape of the cuts is what changes the texture and taste. But in reality I cannot even get close to the perfection in my mouth that Shiki delivered! We had some incredible salads to start, lovely cucumber and full crisp leaves that were obviously grown locally. With our salad we had crispy aubergine; this looked raw and like it would taste terrible-actually one of the nicest parts of the whole experience, the aubergine was crispy and really delicate with a great seasoning. Something i would love to be able to cook at home because it was so delicious. Then, we had a pork and ginger dish with a seafood noodle dish. The pork was sliced incredibly thin and it was slightly sweet but with a depth of salty ginger flavours. Very morish. The seafood noodles came with squid, something my wife hates. However, I made her taste it having expressed how fresh and perfectly cooked it was. It had the texture of biting through something like a raw mushroom, it was so soft and tasty. She ate all of it! It was grilled and possibly boiled, but really was amazing. Then I had a platter of sushi. Oh my God!! The fish was so perfect, I love sushi, but really I have never tasted anything like this. It wasn't cold, but it wasn't warm either. I think sushi out of the fridge is too tough. This felt exactly like a delicately poached fish, but of course it was raw. I had many types of fish and they were all better than the last. The rice (not a fan of rice) was again amazing. Such a wonderfully soft texture that sat in my stomach with ease, no bulky carbohydrate feeling. Just a lovely bite and ideal quantity. My wife had salmon teriyaki and that was also really perfect, it was cooked to abosulute perfection and the sauce was just divine. But not overpowering the fish, so you could taste the salmon and its quality. If you like sushi then this is the place to go, it really is a treat. When you eat food that is made by someone who has knowledge and skill at this level, you know you could never achieve at home, then it is always a pleasure beyond measure. It was really reasonably priced too, I think we had 3 plates each and 2 drinks and it was about 75 quid. Honestly I would have paid double. So it's definitely worth a try. Yo sushi is like tescos own compared, and I like...

Disappointing Experience with Shiki: Poor Customer Service and Manners

I recently visited Shiki, a Japanese restaurant that I had heard positive things about. Unfortunately, my experience was far from satisfactory due to the poor customer service and manners displayed by the staff.

From the moment I entered the restaurant, I felt unwelcome. The host seemed disinterested and barely acknowledged my presence. I was hoping for a warm and inviting atmosphere, but instead, I received cold and indifferent treatment.

As I was seated, it took an unusually long time for someone to attend to my table. The staff appeared disorganized and inattentive, despite the fact that the restaurant was not particularly busy. I had to wait far too long just to have my order taken.

When my food finally arrived, I was disappointed by the quality of the dishes. They lacked the freshness and authenticity I had anticipated. Moreover, the servers displayed a lack of knowledge about the menu when I asked for recommendations, leaving me feeling uninformed and uncertain about what to order.

The most glaring issue, however, was the staff's utter disregard for basic manners. They were dismissive and seemed uninterested in ensuring a pleasant dining experience. Requests for additional condiments or water refills were met with sighs and eye-rolls, further adding to my frustration.

It is disheartening to encounter such lackluster customer service, especially in a restaurant that prides itself on Japanese cuisine and hospitality. While the food may have its own merits, the overall experience was marred by the unprofessionalism and disregard for customers' needs.

I sincerely hope that Shiki takes this feedback constructively and works towards improving their customer service and staff training. It is essential for any establishment to prioritize genuine hospitality and courtesy towards its patrons, as these qualities greatly impact the overall dining experience.

I regret to say that I will not be returning to Shiki in the future, and I would hesitate to recommend it to others who seek exceptional service and a warm dining environment.

SIDE NOTE: This is a 100% honest review, did see a reply on the review they accused the guy of getting paid for leaving a bad review. This restaurant can’t...

Went here last night to celebrate mine and my partner’s anniversary. I booked a few weeks prior for 7:15pm but they changed the booking for 7pm the day before. Luckily I noticed on the email and asked if it could be changed back to which they got a bit funny about on the phone. I know it was only 15mins but I can see in other reviews this has happened before! They changed it by a few hours so please make sure you check this! The guy behind the bar wasn’t that friendly and didn’t show us to our table. We waited 15 minutes and still didn’t get a menu, saw another couple come in after us and got a menu straight away. I asked if I could have one and got snapped at a few times to wait a minute. The waiters weren’t that friendly and mixed up some orders. But the the food is absolutely amazing! If it wasn’t for that, we wouldn’t have had a nice time coming here. When we went to pay the man behind the till suddenly changed his attitude by acting very friendly (guessing for a tip) but due to the service from him we didn’t give him one. If we could of just tripped the chefs we would of. I hope the mannerism of the waiters towards their paying customers change as it wasn’t a very nice experience especially when our bill nearly...