Grandpa Greene's Luxury Ice Cream — Restaurant in Oldham

Booked in for some lunch as we was given vouchers for a bad past TAKEOUT experience which involved ignorance of dairy intolerance and a unprofessional member of staff. We was told when given the vouchers to write a HONEST review, so here it is…….

Me and my partner decided to go to the Diggle branch after trying the upper mill branch. Firstly upon arriving, we booked a pod and when booking they did not mention that we had to share A POD with OTHER customers. We then asked to be sat indoors and upon entering dining area was filthy. The floor looks like it’s not had sweep or a clean in months and put us off immediately. When being seated I was observing the dining and noticed one of the staff wearing filthy white crocs and put me and partner even more.

We were approached by another staff shortly after and she took our order. When ordering, she DID NOT ask us if we had any ALLERGIES which is crucial when taking orders. This shows lack of allergy training, actually don’t think she was allergy trained at all but the manager that got in touch with us reassured us saying “All members of staff are allergy trained by herself” which now seems a lie as proven. It’s highly disappointing as we were told something that wasn’t true which also shows lack of professionalism. We went next door to “Bakes” to pick up some brownies and the girl at the desk asked us about allergies straight away before taking order or payment. It’s embarrassing for a small business like that next door to do one task this big business could NOT do.

The food didn’t take too long to arrive but this was one of the most shocking parts. I ordered “the philly cheese steak sandwich” first of all, it was bland and second of all there was RAW meat in the sandwich. The steak was RAW! I have pictures to prove that and they will be posted below. I reported it to women in charge and she gave me the impressions of not having a clue what to do. She said she’s going to take to the kitchen and show the chef. She the come back and apologised and said to me that’s the way “it’s cooked” and the steak was “probed” before leaving the kitchen! If the steak was probed before leaving the kitchen that meat probe needs replacing with a new one ASAP! Or the chef needs REPLACING. She then told me that she’s going to take it off the bill but that isn’t a way of resolving it now is it? The way she dealt with it I found absolutely disgraceful and embarrassing. No professionalism, clueless, lack of knowledge in food industry and etc.

After this terrible experience I definitely will NOT be back and will NOT be advising anyone to...

We went there on Sunday.

First the good: The ice cream was the best bit of our trip and we had that to go (which tells you a lot). They have a lot of choice of flavours and it tastes very nice. Nothing to complain here apart from maybe wanting a bigger cone to fit more than 2 scoops.

Now for the bad: Parking is a nightmare. It’s cramped, narrow and unmarked, and there is insufficient space for all customers there - that’s for use. It’s a one way system on a dusty road so if you pull in and meet a car halfway through you need to back out which can cause a traffic jam. We had a 40 min drive up there and were expecting designated customer parking. Luckily someone was leaving and we were able to have parking otherwise it would’ve been a journey back home asap.

The toilets are outside the main restaurant (which isn’t the end of the world) but sadly they are filthy. Everyone including non customers can use them and you can pretty much smell them before seeing them. Disgusting.

There is also a bakery next to them. Why there? I don’t know. I would not want to buy anything from there knowing it’s right next to the toilets…

Now for the actual experience: We had a booking for the half inside and half outside part. It was stuffy. We sat down and ordered 2 bagels, an iced coffee and soft drink. Food took ages to arrive (the staff although nice looked overwhelmed) and although the food portion was massive, the bagels looked quite sad. As for the ice coffee, the whipped cream curdled and this was sent straight back. I was able to swap it for a soft drink which was nice but the glass was dirty so drank it out of the can.

When we paid the bill we were only told the amount. No receipt was ever produced.

And honestly I couldn’t wait to get out of there. Hence why dessert was to go. It wasn’t what I’d imagine at all and the cleanliness of the place combined with how the food was doesn’t invite me again. It’s simply not worth the hype or the drive from the city. And it’s such a shame because the canal walk is lovely and the area it’s in is so green and beautiful. So...

Very disappointed and safe to say will not be visiting again. We visited today, sat outside on the benches, because we had our dog with us.

There were no menus, so I stood at the ice cream counter waiting to ask the young lady behind it where the menus where. If she had not been busy talking to the girl she would have noticed I was waiting, but then a man comes up and she totally ignored me and asked him what he wanted. Eventually I was noticed, I was told to help myself to a menu from the wall.

I ordered 2 English teas and a bacon and egg muffin, total cost £9.50. The muffin arrived in less than 5 mins in a paper bag! No plate, no serviette, no sauce and no knife, to cut the sandwich in half. I asked a young lady who was walking about collecting plates, where was the sauce, I also asked for a serviette, and a knife. We waited a few mins thinking the teas would be with us, so we could eat and drink at the same time. I decided we would have to eat the sandwich, so it would not get cold. We ate the sandwich and still no teas. I asked the same girl to chase the teas up and they arrived nearly 20 mins after the muffin. We were given them in takeaway cups, tea bag still in the cup with milk already in, I drink my tea black, I expected it to arrive so we could choose if we wanted milk or not. We did not have a spoon to fish the tea bag out, I had to ask again for a spoon, sugar and sweetener. I got one sweetener, 1 white sugar and 1 brown sugar!

Just because we were sat outside and obviously classed, as a takeaway rather than eating behind the glassed seating area, doesn’t mean we should be treated any less favourably. We would have paid the same eating in or out. I had to ask on numerous occasions for things that should have been automatically supplied, like a spoon to stir the tea, like sugar and sweetener! Service was bad and it was only 11.30, not very busy. We won’t be...